The transition from ThinkBig Networks to IQ Fiber will be seamless. Your current fiber internet service in Maryland will stay fast and reliable — we’re simply upgrading your experience with stronger technology, and expert 24/7 customer support. In short, your fiber internet stays the same — fast, reliable, and built for your home — but your overall experience gets even better with IQ Fiber’s transparency, technology, and attentive service.
100% fiber-optic internet offers the fastest upload and download speeds available. Lag? What's that?
Our Stress-Free Guarantee means no fees, contracts, data caps, WiFi equipment charges. And we’ve never increased our prices.
Say goodbye to glitches, wait times, and network instability with our consistent wall-to-wall coverage and 99.99% network availability.
Unlike your teenagers, we proactively monitor your WiFi service, answer your call, are on time, and pick up after ourselves. We pay attention - so you don't have to.
Nope — your internet service will stay connected and uninterrupted throughout the transition. You won’t even notice the change. Behind the scenes, we’re powering up your experience with IQ Fiber’s stronger fiber-optic network, expert support team, and always-on reliability.
You will receive a letter confirming your plan, speed, price, and monthly payment date before the transition to IQ Fiber. For most customers, there will be no changes to your internet plan or monthly price. If there are any updates or changes, those details will be explained in your confirmation details. At IQ Fiber, we’re proud to offer transparent, stress-free internet service — that means no contracts, no hidden fees, and no equipment rental charges. In fact, you won’t be charged taxes. The changes made to a few customers are to ensure we are living up to our promises. Our mission is simple: to give Maryland customers fast, dependable fiber internet without surprises.
Not at all. The equipment you already have will continue to deliver the same fiber-optic speed and reliable internet you enjoy today. There’s no need to restart, replace, or reset anything. IQ Fiber’s technology integrates seamlessly with your existing setup — so your connection just keeps working, smarter and stronger.
After the transition, we’ll send you an email with everything you need to access your new IQ Fiber account portal. You’ll be able to view and pay your bill, update payment methods, and see your full billing history — all in one place. You’ll also receive a monthly account statement from IQ Fiber for your convenience.
Yes — your autopay payment information will automatically carry over. Once the billing migration is complete, you’ll receive instructions for logging into your new IQ Fiber portal and reviewing your payment details.
You’ll soon be managing everything through your new IQ Fiber account portal. After the brand transition, we’ll send you all the details you need to create your login and access your account.
One of the biggest benefits of joining IQ Fiber is access to our 24/7 in-house customer support team. We’re based right here in the U.S. – in your time zone. Basically, we are ready to help whenever you need it.
Here’s how to reach us:
Our customer service team answers 93% of calls in under 30 seconds, and each team member is a WiFi expert who is capable of helping with any issue, without endless transfers in a phone tree.
If you have any questions about the transition you can reach out to us now!
If you’re on autopay, no other action is required. If you still need to add a credit card or ACH payment method, please do so prior to 11/30/2025. Otherwise, you’re good – we’ve got this covered.