After the transition, how do I reach customer service?

One of the biggest benefits of joining IQ Fiber is access to our 24/7 in-house customer support team – real experts in your time zone, ready to help whenever you need it. Here’s how to reach us: Call: 1-800-495-4775 — Available 24/7 for billing, troubleshooting, or account questions. Live Chat: Visit iqfiber.com and click the chat icon in the lower right corner for instant help. Our customer service team answers 93% of calls in under 30 seconds, and each team member is a WiFi expert who is capable of helping with any issue, without endless transfers in a phone tree. If you have any questions about the transition you can reach out to us now!

ThinkBig Networks is Becoming IQ Fiber

Name: IQ Fiber
Telephone: 1-800-495-4775
Price range: $$

Who is IQ Fiber?

IQ Fiber is a rapidly expanding fiber-optic internet service provider. We provide the fastest and most reliable internet access, all while maintaining a 4.8-star rating on Google with thousands of reviews.

Get Internet at the Speed of Fiber

250Mbps

$65/mo

Good for a few users with limited connected devices

Select

View Broadband Label

500Mbps

$75/mo

Great for using a few devices at the same time

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View Broadband Label

1 GIG1000 Mbps

$85/mo

Best for smart homes with many connected devices

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View Broadband Label

Best Value

2 GIG2000 Mbps

$95/mo

Built for streaming, gaming and working without limits

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Fastest Speeds

5 GIG5000 Mbps

$125/mo

Fastest speed and future proof bandwidth

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View Broadband Label

Want IQ Fiber for your business? View our Business plans

Included in Every Plan:

100% Fiber-to-the-Home
Whole-Home WiFi
Send data as fast as you receive it

Technical Support
WiFi Management App
Advanced Internet Security

Internet speed represents maximum network service capability speed and is based on wired connection to optical network terminal. Actual speeds may vary. Speed availability may vary based on location. Plan price includes monthly wired subscription service at selected speed, a WiFi gateway, and mesh units as determined by IQ Fiber installation technician. Exceptional properties may require additional mesh units to be purchased at market cost.

You’ll see the same people, but your experience is going to be even better.

We’re upgrading your 100% fiber-optic network to deliver the speed and reliability you’ll need for decades to come.
Live, in-house experts are available to help 24/7 – and 93% of calls are answered in under 30 seconds!
Our customers love us. We average 4.8 Google stars on over 3,000 reviews.
We will monitor your network and proactively reach out during network events – day or night. We will also monitor for signs of degraded service and troubleshoot so we can fix the problem (often before you even notice it).

IQ Fiber internet service in Maryland has great reviews in many states.

View FAQs

What’s Changing (and What’s Not)

The transition from ThinkBig Networks to IQ Fiber will be seamless. Your current fiber internet service in Maryland will stay fast and reliable — we’re simply upgrading your experience with stronger technology, and expert 24/7 customer support. In short, your fiber internet stays the same — fast, reliable, and built for your home — but your overall experience gets even better with IQ Fiber’s transparency, technology, and attentive service.

What’s Staying the Same	What’s Changing
Your 100% fiber-optic internet connection	Your account and billing portal will move to IQ Fiber’s platform. You’ll be able to make changes, open a support ticket, and view your bill at any time.
Your monthly price and service plan	You’ll receive emails and billing statements from IQ Fiber instead of ThinkBig.
Your equipment and setup	No need to replace or restart anything — your current setup works perfectly with IQ Fiber’s fiber-optic internet service.
Your great customer experience	Now backed by IQ Fiber’s 24/7 U.S.-based customer support for faster, more personalized help.
Your local, reliable network	You’ll benefit from IQ Fiber’s expanded, future-proof fiber network serving Maryland neighborhoods.

We've engineered our business to earn yours

FINALLY FIBER! 1gb and never looking back! I couldn’t be more happy with the whole experience. The construction crews running the fiber to the curb were some of the best I have ever seen. Very clean and friendly. Signing up over the phone took only 10mins. An installation appointment was booked for a specific time, at the end of setting up our account. The field Techs doing the install showed up on time and worked through heavy rain during the install. Shoe covers were on at all times. My floor is just as clean before the install. Impressive. The techs knew exactly what they were doing, making the whole install process only a few hours. Super clean techs, both inside and outside installations. The IQ fiber smart wifi app is everything that I need and more. Very snappy bandwidth charts per device down to the minute refreshes. Speeds were symmetrical and hitting slightly higher than 1gb. The sales director, Chip, made big promises and delivered with the help of an amazing team. This is EXACTLY what Jacksonville need. An ISP that cares about its customers.

Scott P.

Google

So far a great experience with IQ- they have kindly come back and added more sod where they installed the lines. We are hooked up and using IQ and so far the performance is great. I will be leaving both lines up and transitioning to IQ over the next month. We have two people working from home so we are excited about their level of concern on the quality of wifi throughout the house. They have been very responsive to questions and the whole team has been so polite.

Katie O.

Google

We signed up for IQ Fiber as soon as we heard they had started construction in our neighborhood and we're so happy we did! When they were ready to start setting up customers they gave me a call and we set up the account and installation time in just a few minutes. No contract, no installation fees, no usage caps, just extremely fast internet on an entirely fiber network from a local company, what more could you ask for? Having a symmetrical connection (same upload and download speed) is great, especially if you work from home, play multiplayer games, or stream to the internet. Everyone we've spoken to has been super friendly and polite. We had a couple kinks during installation but they still made sure that everything was working before the day was out and we've had multiple follow-ups to make sure everything is still working to our satisfaction.

Brian H.

Google

We got IQ Fiber about a month ago. Super fast internet and great service! Our internet went out this morning during Tropical Storm Ian. I sent an email just to let them know and not expecting a response until the storm was over. But I got a call a few minutes later. They tried to reset remotely and when that didn’t work, they had a truck over within the hour and got us back up and running. They went way beyond our expectations during a storm!!

Gretchen E.

Facebook

Frequently Asked Questions

For most customers, there has been no change to your internet plan or monthly price. If there are any updates or changes, those details will be explained in your confirmation details.

At IQ Fiber, we’re proud to offer transparent, stress-free internet service – that means no contracts, hidden fees, and no equipment rental charges. In fact, you won’t be charged taxes. The changes made to a few customers are to ensure we are living up to our promises. Our mission is simple: to give Maryland customers fast, dependable fiber internet without surprises.

Not at all. The equipment you already have will continue to deliver the same fiber-optic speed and reliable internet you enjoy today. There’s no need to restart, replace, or reset anything. IQ Fiber’s technology integrates seamlessly with your existing setup — so your connection just keeps working, smarter and stronger.

You can now manage everything through your new IQ Fiber account portal. Scan the QR code below and click Access Here to set up your account. Need help? Just give us a call – we’re happy to assist.

Yes – Your autopayment information automatically carried over. Please log in to your account portal to confirm that your information is accurate.

One of the biggest benefits of joining IQ Fiber is access to our 24/7 in-house customer support team – real experts in your time zone, ready to help whenever you need it.

Here’s how to reach us:

Call: 1-800-495-4775 — Available 24/7 for billing, troubleshooting, or account questions.
Live Chat: Visit iqfiber.com and click the chat icon in the lower right corner for instant help.

Our customer service team answers 93% of calls in under 30 seconds, and each team member is a WiFi expert who is capable of helping with any issue, without endless transfers in a phone tree.

If you have any questions about the transition you can reach out to us now!

SMARTER

TOGETHER

SAME PEOPLE. MORE SUPPORT.

BETTER NETWORK.

Who is IQ Fiber?

IQ Fiber is a rapidly expanding fiber-optic internet service provider. We provide the fastest and most reliable internet access, all while maintaining a 4.8-star rating on Google with thousands of reviews.

Get Internet at the Speed of Fiber

250Mbps

500Mbps

1 GIG1000 Mbps

2 GIG2000 Mbps

5 GIG5000 Mbps

Included in Every Plan:

You’ll see the same people, but your experience is going to be even better.

What’s Changing (and What’s Not)

Frequently Asked Questions

SMARTER

TOGETHER

SAME PEOPLE. MORE SUPPORT.

BETTER NETWORK.

Who is IQ Fiber?

IQ Fiber is a rapidly expanding fiber-optic internet service provider. We provide the fastest and most reliable internet access, all while maintaining a 4.8-star rating on Google with thousands of reviews.

Get Internet at the Speed of Fiber

250Mbps

500Mbps

1 GIG1000 Mbps

2 GIG2000 Mbps

5 GIG5000 Mbps

Included in Every Plan:

You’ll see the same people, but your experience is going to be even better.

What’s Changing (and What’s Not)

Frequently Asked Questions

Has my monthly price or plan changed?

Do I need to replace any of my equipment?

Where will I log in to manage my account?

Did my autopay information carry over?

After the transition, how do I reach customer service?