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We're Building a 100% Fiber-Optic Network

Learn about our construction process

DESIGN

Our team works with local authorities to create a custom design for each neighborhood. The majority of our network is installed underground and we work hard to conceal the limited above-ground equipment. 

CONSTRUCTION

The construction process includes the installation of underground conduit and access vaults in the public right of way adjacent to the road.  

We will place a notice on your door when construction is about to begin. Throughout the process, we will provide updates via social media, construction signs, and on our website. If you have a concern during construction, please report it to the team for a speedy resolution.

FIBER SPLICING/TESTING

Once the underground conduit and access vaults are in place, our construction teams will install the fiber-optic cables and connect them together to create one seamless network. The network is then tested to ensure that it is up to our rigorous standards for speed and reliability.  

READY FOR INSTALL

After placing an order for service, a technician will first arrive to extend our fiber-optic network from the street to a small box mounted on the outside of your home. Then during your scheduled personalized in-home activation, they will extend the fiber-optic cable to the interior of your home, install a WiFi gateway, and activate your new whole-home WiFi service.

FAQ

Construction

New, state-of-the-art fiber-optic internet is coming! During the construction phase, we will make every effort to not disrupt your neighborhood. You can expect our construction crews to be installing underground fiber cables and access vaults in the right of way during daylight hours. This work will require digging access holes and directional underground boring to install fiber-optic cables. Underground utility locating firms will be painting lines and placing small flags in the grass to mark utilities. Please do not remove the flags, as it is state law that they remain in place during construction. The paint is water-based and will fade away, and all flags will be removed at the completion of construction. We suggest watering the sod after construction crews leave so it may grow back. We appreciate your patience and understanding. 

Utility locate flags or markings will be in place until construction is completed on your street, at which time they will be removed by our crews.  Please do not remove the flags or markings, as it is state law that they remain in place during construction. 

Our conduit is buried 36″ in the right of way near the street.  After you place an order for service, an additional fiber-optic cable is installed between the street and your house and is generally 6″-12″ deep. 

The duration of construction depends on the layout and design of your neighborhood.  Our goal is to complete the process as quickly as possible. 

Daylight Hours (typically 8am – 8pm)  

Our goal is to restore any disturbance to your property as soon as possible, leaving the area as we found it. We suggest watering any sod that is removed so it grows back successfully.

If you have an issue during construction, please report it to the team for a speedy resolution. 

Why Fiber?

The Internet is the heartbeat of the modern home and we’ve come to rely on its ability to connect us to work, education, entertainment, and shopping through multiple devices used at one time.  A fiber-optic network delivers the fastest, most reliable symmetrical speeds to ensure your home has the service it needs, no matter how many devices are connected and in use, with minimal degradation in bandwidth or latency.

Symmetrical speeds are when upload and download speeds are equal.  Fiber is the only residential technology that can offer symmetrical speeds.  When upload equals download speed, video calls work better, video games play faster, and your photos upload in an instant. 

Service

We’re in the process of building our network right now, but we can’t wait to start offering service in your neighborhood. Sign up here to get notified when service will be available to your home: https://www.iqfiber.com/contact/.

The best way is to share the news!  Like us on Facebook, Instagram, YouTube, or Twitter.  If you are interested in getting fiber added to your neighborhood, please speak to your homeowners or property association and ask them to sign up here to get more information about adding fiber to your community.  

We currently offer 3 options – 250 Mbps, 500 Mbps and 1000 Mbps. When thinking about connected devices, remember Smart TVs, tablets, mobile phones, video doorbells, security cameras, voice assistants like Amazon Echo (Alexa) or Google Home, or anything that is connected to your WiFi

Yes. In most cases, you will be able to keep your existing TV, phone, and security services from your current provider.  However, with IQ Fiber’s fast and reliable internet connection, you can stream local TV through popular streaming services using your smart TV or a device such as a Google Chromecast, Amazon Firestick, or Apple TV, typically at a fraction of the cost of your current cable package.   

It’s also easy to move to a voice-over-internet-protocol (VOIP) service like Google Voice or Vonage where you can keep your number or turn off your home phone in favor of mobile service.    

Most national security monitoring companies offer “cut the cable cord” services.  While older security services often required a landline phone to work properly, now you can get a universal adapter that converts the older systems into a digital signal that is sent over the internet – getting faster response times than the landline provided. Learn more how to cut the cable cord in 3 easy steps on our blog: https://www.iqfiber.com/how-to-cut-the-cable-cord-in-3-easy-steps/

IQ Fiber offers a mesh WiFi network, which is superior to extender Wifi. Mesh WiFi is a shared home network that extends coverage across your entire home, and even to your outdoor living areas. A mesh WiFi system replaces your current traditional WiFi router, with one or more mesh units that act as beacons, transmitting and sharing the signal throughout your home. It is a less confusing and more streamlined approach to getting the most out of your broadband internet. 

CONTACT US

Please click the button below to communicate construction questions, concerns, or complaints with our team. 

For situations requiring immediate attention, please call: 904.289.1000 

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