The Construction Process

Map of Northeast Florida that marks each city or neighborhood where IQ Fiber is available or under construction.

We’re Building 100% Fiber-Optic Internet Near You.

Learn more about our construction process.

How It Works

Bringing Service to Your Area

Graphic of points on a map, depicting network design.

Step 1


Our team works with local authorities to create a custom design for each neighborhood. Most of our network is installed underground, and we work hard to conceal the limited above-ground equipment. We do this to protect the fiber-optic cables from weather damage and to minimize the need for maintenance.

Graphic of a shovel and dirt, depicting construction.

Step 2


The construction process includes the installation of underground conduit and access vaults in the public right-of-way adjacent to the road. We will place a notice on your door when construction is about to begin. Throughout the process we will provide updates via social media, email, construction signs, and on our website. If you have any concerns, please report it to the team for a speedy resolution.

Graphic of two pieces of fiber being spliced together.

Step 3


Once the underground conduit and access vaults are in place, our construction teams will install the fiber-optic cables and connect them together to create one seamless network. The network is then tested to ensure that it is up to our quality standards for speed and reliability.

Hooking Up Your Home

Graphic of a truck, depicting preparing for fiber-optic installation.

Step 1


You can now sign up for IQ Fiber services! Once you’ve set an installation date, our crew will stop by in advance to prepare your home. They extend fiber from the right-of-way on your street (what was laid during construction) up to the side of your home. While other providers will simply leave the wire laying on top of your sod for weeks at a time, we bury ours immediately. Doing this protects your internet connection and keeps your lawn looking tidy!

Graphic of a home that has IQ Fiber internet service.

Step 2


An installation technician will arrive to activate our fiber-optic network in your home. They do this by connecting fiber directly to a gateway (shown to the left) which provides WiFi to the devices in your home. They will test the connection to make sure your speeds are as expected, show you how to connect devices to WiFi, and set up your IQ Fiber Smart WiFi App so you can manage your services from anywhere!

Construction Areas Near You

We've already started working in several Jacksonville neighborhoods. Are you in one of them?

Fernandina Beach

The construction coordinator for Fernandina Beach is Jesse Sway! You can contact Jesse by calling 904-776-6493.

North Jax & The Beaches

The construction coordinator for North Jax, Atlantic Beach, Neptune Beach, and Jacksonville Beach is Shaun Hewett! You can contact Shaun by calling 904-738-2077.

Orange Park

The construction coordinator for Orange Park is Fernando Barazza! You can contact Fernando at 904-776-0387.

Mandarin & San Marco

The construction coordinator for Mandarin and San Marco is Antonio La Santa-Diaz! You can contact Antonio at 904-776-6601.

St. Augustine & Nocatee

The construction coordinator for St. Augustine and Nocatee is Elyse Goode! You can contact Elyse by calling 904-832-5114.

Westwood, College Park, & 43rd Street

The construction coordinator for Westwood, College Park, and 43rd Street is Jeff White! You can contact Jeff by calling 904-738-2116.

Fort Clarke, Jonesville, & Devil's Millhopper

The construction coordinator for Fort Clarke, Jonesville, and Devil's Millhopper is Bryan Woodard! You can contact Bryan by calling 904-776-5848.

Questions or concerns?

For situations requiring immediate attention, call 904-289-1000

Report a Construction Concern

Frequently Asked Questions

The IQ Fiber construction team is installing state-of-the-art fiber-optic internet in your neighborhood! During the construction phase, we will make every effort to minimize the disruption. You can expect our construction crews to install underground fiber cables and access vaults in the utility easement during daylight hours. This work will require digging access holes and directional underground boring to install fiber-optic cables. You may see painted lines and small flags in the grass to mark utilities. Please do not remove the flags! It is state law that they remain in place during construction. The paint is water-based and will fade away, and all flags will be removed when construction is complete. We suggest watering the sod after construction crews leave so it may grow back. We appreciate your patience and understanding.

Utility locate flags will be in place until construction is completed on your street, then they will be removed by our crews. Please do not remove the flags or markings! It is state law that they remain in place during construction.

Our conduit is buried 36″ in the right of way near the street. After you place an order for our service, an additional fiber-optic cable is installed between the street and your house. That cable is between 6”-12” deep.

The duration of construction depends on the layout and design of your neighborhood. Our goal is to complete the process as quickly as possible.

They work daylight hours, usually between 8:00 a.m. and 8:00 p.m.

The best way is to share the news by liking us on social media! If you live in an apartment complex, condominium complex, or HOA community you can also speak to your homeowners or property association about adding IQ Fiber.

Your driveway will not be disturbed during construction. We bore underneath the pavement and ground so there is no damage.

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