Learn more about our construction process.
Our team works with local authorities to create a custom design for each neighborhood. Most of our network is installed underground, and we work hard to conceal the limited above-ground equipment. We do this to protect the fiber-optic cables from weather damage and to minimize the need for maintenance.
The construction process includes the installation of underground conduit and access vaults in the public right-of-way adjacent to the road. We will place a notice on your door when construction is about to begin. Throughout the process we will provide updates via social media, email, construction signs, and on our website. If you have any concerns, please report it to the team for a speedy resolution.
Once the underground conduit and access vaults are in place, our construction teams will install the fiber-optic cables and connect them together to create one seamless network. The network is then tested to ensure that it is up to our quality standards for speed and reliability.
You can now sign up for IQ Fiber services! Once you’ve set an installation date, our crew will stop by in advance to prepare your home. They extend fiber from the right-of-way on your street (what was laid during construction) up to the side of your home. While other providers will simply leave the wire laying on top of your sod for weeks at a time, we bury ours immediately. Doing this protects your internet connection and keeps your lawn looking tidy!
An installation technician will arrive to activate our fiber-optic network in your home. They do this by connecting fiber directly to a gateway (shown to the left) which provides WiFi to the devices in your home. They will test the connection to make sure your speeds are as expected, show you how to connect devices to WiFi, and set up your IQ Fiber Smart WiFi App so you can manage your services from anywhere!
We've already started working in several Jacksonville neighborhoods. Are you in one of them?
The construction coordinator for Fernandina Beach is Jesse Sway! You can contact Jesse by calling 860-307-2154.
The construction coordinator for Atlantic Beach, Neptune Beach, and Jacksonville Beach is Ryan Shaneyfelt! You can contact Ryan by calling 412-584-2259.
San Marco, Mandarin, & Orange Park
The construction coordinator for San Marco, San Jose, Mandarin, and Orange Park is Fernando Barraza! You can contact Fernando at 904-776-0387.
Anastasia Island & Coastal Oaks at Nocatee
The construction coordinator for Anastasia Island & Coastal Oaks at Nocatee is Brook Pell! You can contact Brook by calling 843-343-0820.
For situations requiring immediate attention, call 904-289-1000
The IQ Fiber construction team is installing state-of-the-art fiber-optic internet in your neighborhood! During the construction phase, we will make every effort to not disrupt your yard. You can expect our construction crews to install underground fiber cables and access vaults in the right of way during daylight hours. This work will require digging access holes and directional underground boring to install fiber-optic cables. You may see painted lines and small flags in the grass to mark utilities. Please do not remove the flags! It is state law that they remain in place during construction. The paint is water-based and will fade away, and all flags will be removed when construction is complete. We suggest watering the sod after construction crews leave so it may grow back. We appreciate your patience and understanding.
Utility locate flags will be in place until construction is completed on your street, then they will be removed by our crews. Please do not remove the flags or markings! It is state law that they remain in place during construction.
Our conduit is buried 36” in the right of way near the street. After you place an order for our service, an additional fiber-optic cable is installed between the street and your house. That cable is between 6”-12” deep.
The duration of construction depends on the layout and design of your neighborhood. Our goal is to complete the process as quickly as possible.
They work daylight hours, usually between 8:00 a.m. and 8:00 p.m.
The best way is to share the news by liking us on social media! If you live in an apartment complex, condominium complex, or HOA community you can also speak to your homeowners or property association about adding IQ Fiber. Ask them to sign up here to get more information about adding fiber to your community.
Your driveway will not be disturbed during construction. We bore underneath the pavement and ground so there is no damage to your property.