The Construction Process

Graphic of a neighborhood with fiber internet

We’re Building 100% Fiber-Optic Internet Near You.

Learn more about our construction process.

How It Works

Design

Our team works with local authorities to create a custom design for each neighborhood. Most of our network is installed underground, and we work hard to conceal the limited above-ground equipment. We do this to protect the fiber-optic cables from weather damage and to minimize the need for maintenance.

Construction

The construction process includes the installation of underground conduit and access vaults in the public right of way adjacent to the road. We will place a notice on your door when construction is about to begin. Throughout the process we will provide updates via social media, email, construction signs, and on our website. If you have any concerns, please report it to the team for a speedy resolution.

Fiber Splicing and Testing

Once the underground conduit and access vaults are in place, our construction teams will install the fiber-optic cables and connect them together to create one seamless network. The network is then tested to ensure that it is up to our quality standards for speed and reliability.

Installation

You’re ready to go! Once you place an order to join the IQ Fiber network, a technician will first arrive to extend our fiber-optic network from the street to a small box mounted on the outside of your home. Then, during your scheduled personalized in-home activation, they will extend the fiber-optic cable to the interior of your home, install a WiFi gateway, and activate your new whole-home WiFi service.

Construction Areas Near You

We've already started working in several Jacksonville neighborhoods. Are you in one of them?

Atlantic Beach

We began construction in Spring 2022.

San Marco

We began construction in March 2022 and began accepting customers in August 2022.

Do you live in these areas?
Get Connected

Questions, complaints, or concerns?

Report a Construction Issue

For situations requiring immediate attention, call 904-289-1000

Frequently Asked Questions

The IQ Fiber construction team is installing state-of-the-art fiber-optic internet in your neighborhood! During the construction phase, we will make every effort to not disrupt your yard. You can expect our construction crews to install underground fiber cables and access vaults in the right of way during daylight hours. This work will require digging access holes and directional underground boring to install fiber-optic cables. You may see painted lines and small flags in the grass to mark utilities. Please do not remove the flags! It is state law that they remain in place during construction. The paint is water-based and will fade away, and all flags will be removed when construction is complete. We suggest watering the sod after construction crews leave so it may grow back. We appreciate your patience and understanding.

Utility locate flags will be in place until construction is completed on your street, then they will be removed by our crews.  Please do not remove the flags or markings! It is state law that they remain in place during construction.

Our conduit is buried 36” in the right of way near the street. After you place an order for our service, an additional fiber-optic cable is installed between the street and your house. That cable is between 6”-12” deep.

The duration of construction depends on the layout and design of your neighborhood. Our goal is to complete the process as quickly as possible.

They work daylight hours, usually between 8:00 a.m. and 8:00 p.m.

The best way is to share the news by liking us on social media! If you live in an apartment complex, condominium complex, or HOA community you can also speak to your homeowners or property association about adding IQ Fiber. Ask them to sign up here to get more information about adding fiber to your community.

Your driveway will not be disturbed during construction. We bore underneath the pavement and ground so there is no damage to your property.