FINALLY FIBER! 1gb and never looking back! I couldn’t be more happy with the whole experience. The construction crews running the fiber to the curb were some of the best I have ever seen. Very clean and friendly. Signing up over the phone took only 10mins. An installation appointment was booked for a specific time, at the end of setting up our account. The field Techs doing the install showed up on time and worked through heavy rain during the install. Shoe covers were on at all times. My floor is just as clean before the install. Impressive. The techs knew exactly what they were doing, making the whole install process only a few hours. Super clean techs, both inside and outside installations. The IQ fiber smart wifi app is everything that I need and more. Very snappy bandwidth charts per device down to the minute refreshes. Speeds were symmetrical and hitting slightly higher than 1gb. The sales director, Chip, made big promises and delivered with the help of an amazing team. This is EXACTLY what Jacksonville need. An ISP that cares about its customers.
Scott P.
So far a great experience with IQ- they have kindly come back and added more sod where they installed the lines. We are hooked up and using IQ and so far the performance is great. I will be leaving both lines up and transitioning to IQ over the next month. We have two people working from home so we are excited about their level of concern on the quality of wifi throughout the house. They have been very responsive to questions and the whole team has been so polite.
Katie O.
The IQ Fiber team are still working some kinks out, but no matter the issue, they will work for you until it’s corrected to your liking. It’s especially nice that I will no longer have to talk to an Autobot for service issues or questions. Business is based in Jax and all of the staff live in Jax as well. No strings attached; now that’s what I like.
Mike I.
We signed up for IQ Fiber as soon as we heard they had started construction in our neighborhood and we're so happy we did! When they were ready to start setting up customers they gave me a call and we set up the account and installation time in just a few minutes. No contract, no installation fees, no usage caps, just extremely fast internet on an entirely fiber network from a local company, what more could you ask for? Having a symmetrical connection (same upload and download speed) is great, especially if you work from home, play multiplayer games, or stream to the internet. Everyone we've spoken to has been super friendly and polite. We had a couple kinks during installation but they still made sure that everything was working before the day was out and we've had multiple follow-ups to make sure everything is still working to our satisfaction.
Brian H.
We got IQ Fiber about a month ago. Super fast internet and great service! Our internet went out this morning during Tropical Storm Ian. I sent an email just to let them know and not expecting a response until the storm was over. But I got a call a few minutes later. They tried to reset remotely and when that didn’t work, they had a truck over within the hour and got us back up and running. They went way beyond our expectations during a storm!!
Gretchen E.
I love this IQ Fiber internet service! I just uploaded a large video file in less than 30 seconds. It used to take 30 minutes on cable, if it worked at all! Thank you, IQ!!
I.W.
Tim and his crew were courteous, professional and on time. They had my new internet up and running without any problems. He answered all of my questions and helped transfer over my devices.
Chrisy C.
Sam and Chris were fabulous. Extremely nice and professional. They did an excellent job. Very respectful wearing shoe coverings when coming in house and cleaned up after themselves. Strongly recommend IQ Fiber!
Patty N.
Eric and his helper were very professional, neat and cleaned up after install. Eric was very helpful in how to navigate around our streaming apps. Overall a very pleasant experience.
Gloria M.
Quick install and seamless transfer of all our devices to the new IQ Fiber. Had a mesh added to ensure we have fast internet throughout the entire house.
Gretchen E.
Sam and Eric were great, I highly recommend them- super quick, efficient and friendly.
Sarah G.
I was not looking forward to today. Eric and Sam were terrific! They made the transformation from cable to fiber a great experience. They stayed until every thing was up and running to a tee!! Wonderful connection. Great company. Thank you!!
Cate M.
Sam was awesome! Very professional extremely polite and helped me set everything up.
Hillary C.
Quick, easy, and clean installation. Sam & Eric we’re both very professional and courteous. I’m looking forward to a long relationship with IQ Fiber.
Barney K.
Sam was great installing our new Wi-Fi and explaining everything about it. The WiFi is strong in the house and we are very happy.
Bill G.
Fantastic experience! I wish every internet provider was like this. IQ Fiber was easily the most friendly and efficient internet provider team we’ve ever met. They showed up on time, introduced themselves, explained the process, and got right to work. I appreciated that they asked me where I wanted the equipment placed and whether I had any dead zones or issues with my previous internet provider — I could see that they really wanted to make sure that everything ran smoothly and that they provided the best service. I also noticed that they wore shoe covers every time they came inside and they treated my house very respectfully. I was able to continue working upstairs while they completed the installation and they did not disturb me at all. Our tech was Samuel Bazile and he was a true professional with a very happy and friendly attitude. He was able to answer all my questions and he explained the app very well. It felt like he and the team genuinely cared about their customer service. Thank you all!
Alexandra W.
Great install experience! Chris, Kadeem and Fernando did a great job. Really glad to get real gigabit fiber here in Atlantic Beach. Update: got the full install with Samuel and Tim and they also did a great job. I'm getting the full 1 gigabit speeds (both up and down!) and the latency is phenomenal.
Jeff K.
Chris was great and very efficient! Everything went seamlessly from start to finish! Service has been awesome!
Holly J.
great customer service all around, and especially from Sam, Fernando, and David. Thanks y’all!
Matt P.
My installer team was very professional and took the time needed to do a clean install and make sure they answered all my questions. Eric was very knowledgeable and offered lots of information on the service.
Steve H.
Sam Bazile was awesome! Very polite and informative. If I had a business I would hope for more like Sam!
John P.
One week prior to my install, Fernando and David came out to do the work on the outside of the house. They were polite and got the job completed without any problems. Great to know you are ahead of the game! Looking forward to having IQ Fiber service next week!!!
Karyne
Great job by Eric Latour and assistant. Quick, efficient, and very respectful of property. Service is great--both upload and download blow away my prior provider. Eric even incorporated my existing Mesh network into the mix. Very simple and easy.
Richard S.
My installer team was very professional and took the time needed to do a clean install and make sure they answered all my questions. Eric was very knowledgeable and offered lots of information on the service.
So much faster than our previous internet provider. Kudos to Samuel for a flawless setup. He was efficient, took great care of my home, and allowed time to set up the app password, guest code and speed tested all rooms before leaving.
Kelly C.
IQ Fiber installed our much-faster cables almost doubling our internet speed with great efficiency and knowledgeable technicians, at a noticeable reduction in cost. Eric Latour was a most helpful, skilled, and personable representative of this LOCAL (a welcome element) company. Ever so pleased!
Marsha C.
The Techs were on time, friendly and answered all my questions to satisfaction. They even cleaned up any debris/dirt that came from their installation. Great experience thus far.
Shaun S.
Daniel and the installation team were very professional and courteous. They were all very careful to wear shoe coverings when going from the outside to inside our house. They also want above and beyond to find a fiber solution that would work well for our house! Many thanks for the great work!
Shaun B.
We’ve had an awesome experience with IQ Fiber from start to finish! They left a doorhanger on our door before construction started so we knew what to expect, and we also saw signs in our neighborhood that IQ Fiber was coming soon. The construction team was quick and courteous, and luckily the paint on our street washed away with the rain very quickly. Since we signed up for service, the IQ Fiber team has done a great job communicating what to expect. I got a call from Tim a few days before our installation appointment letting us know that the crew would be by to pull the fiber in our front yard. They stopped by quickly and left the yard exactly as they found it. I got a call from Sam the day before my installation as a reminder, then a call from Eric the day of letting me know they were on the way. Eric and Keayon arrived at the very beginning of my appointment window and were awesome! They were friendly, knowledgeable, and very respectful of my house. They put shoe coverings on whenever they entered and cleaned everything up at the end of the appointment. We have been very excited to sign up and see what kind of speeds we could get in the house, and IQ Fiber didn’t disappoint! We were on the 750 mbps plan with our previous provider, but only received about 60 mbps download and about 20 upload on wifi. Now I’m getting full gig speeds when hardwired to the gateway in my office and over 700 mb throughout the house. Before now, my experience with internet providers has always the same – slower speeds than promised, confusing pricing that goes up after a year, and poor customer service. So far IQ Fiber has been the complete opposite and definitely worth making the switch. We couldn’t be happier!
Damen S.
Sam & Matt went above and beyond. They were clean, neat, fast & friendly. They spent extra time to make sure the install went smoothly. Thanks so much guys! I would highly recommend them!
Ted A.
I have had a lot of companies provide services over the years but very few have risen to the level of excellence I have experienced with IQ fiber. The technicians, Eric and Caleb, are unbelievable with the way they go out of their way to be on call all the time and take care of any problem as it surfaces. To be fair there haven’t been multiple problems to deal with thankfully, I think that’s the character of the product but I have been very pleased so far.
Donnie M.
Chris and Daniel where amazing . Very knowledgeable and helpful. The whole install took only an hour . My WiFi is so much faster . I highly recommend IQ fiber.
Maryann L.
A seamless and flawless install! Caleb and Erik were polite, professional and gracious. Having Emily Otero, the salesperson in attendance was a definite bonus! She demonstrated knowledge of the product and was able to explain in a kind manner! Kudos to IQFiber!
David J.
The installation team was top notch. Eric and Matthew arrived on time and were very professional. They placed the connection exactly were I wanted and thoroughly cleaned up any mess they made during the installation. Afterwards Eric walked me through IQ Fiber’s app, then checked the perimeter of the property for strong wifi signal. Downloads and uploads were at gigabit speeds, as advertised. We’re glad we made the switch and would recommend others to do the same.
Christopher D.
Eric, Keayon, and Daniel did a great job installing my new IQ Fiber connection. Strong upload and download speeds. Very happy with my decision.
Christopher W.
I only have superlatives for the company, staff and product. I knew I would get this installed as soon as I saw the construction crews laying the fiber in our street. Signed up in a few minutes, they came and buried cable a day later and 4 days after that I got my install. I have Cat5 through the house but with Eric we were able to quickly reconfigure the distribution so I have blazing ethernet and wifi throughout the whole house. Loving it.
Stewart A.
Finally fiber! Everyone I've dealt with from placing my order to installation has been very pleasant and helpful. Christopher was my installation tech, and he was very thorough, and did not leave until he was sure the signal was up and running 100% and available throughout the house. He even offered to reconnect my devices. Very happy so far.
Rachel S.
Daniel S. has been great on two installs! 10/10! Chris and the underground team were great as well! Fernando was great!
Ryan N.
Daniel S. was really helpful throughout the installation and made sure the system worked throughout the whole house. Blazing fast internet!
TW M.
Signup and installation was easy. Matt N. was very thorough and tested the signal throughout the house to ensure we have the best possible service in every room.
Jennifer D.
Chris was awesome on the install! Very fast and pleasant! Great service so far. We’re getting what we paid for.
Alex S.
We had a great experience with IQ fiber. Team called in advance for our appointment and showed up promptly. They were very fastidious in keeping the house clean. Wearing shoe covers. Very polite and helpful installers. We are looking forward to a fast internet service at a great price.
Danette G.
Daniel S. of IQ Fiber installed our new service. He provided an outstanding customer service experience. Daniel went above and beyond in his dedication to ensuring we had the coverage we wanted. He methodically identified challenges and developed effective solutions, and consulted with colleagues when he thought they could provide helpful insights -- something that told me a lot about the company's collaborative approach. We were already looking forward to IQ Fiber, and Daniel's time and effort was the best possible welcome the company could have provided to the Fiberhood. Thank you very much!
Chris H.
Entire experience was excellent. We signed up online and I was contacted by a pleasant person on the phone to finalize details. Yesterday, someone showed up to do the outside work and did an excellent job. Very neat. Today was in the indoor work. Also great job. They used existing holes and did extra steps to avoiding running lines across the house. Sealed everything well. Caleb and Keone were here today and were great!
A B.
So far, great experience all around. Christopher provided a friendly, detailed oriented and efficient install service. Thank you!
Bryan M.
Great service from Caleb, our installer. FAST connection. I have had an outstanding experience with everyone to whom I have spoken at IQ Fiber. If you are not 100% happy with your service, I strongly recommend that you call them.
Bruce C.
The IQ Fiber install was easy and efficient. Our installation tech, Matt Normile, was very helpful with the installation location decisions, setting up and making sure all devices were running properly. Great customer service! Thank you
Christine K.
I had a great installation experience today. Daniel showed up on time, walked through my house and was very receptive to my special requests for my network layout. My dogs tried to Maul him with love and he was very patient with them until they calmed down. We have several places with Wi-Fi streaming TVs and I also wanted one point to have direct wired access to the modem. Daniel set the modem up in an ideal place for everything and even an access point in the wall for the wired location. I am very pleased with my new setup. Very nice tech. I’m up and running !!
Harold W.
Daniel S did our install. Can’t say enough great things about how smoothly our complex iqfiber installation went. And by complex, I mean, my home does not have much in the way of attic space. Daniel made it happen. He kept us informed throughout the install, and cleaned up very well afterward. We’re very thankful for Daniel’s customer experience. The internet is great as well. High speeds! Cheers!
Happy P.
Had IQ Fiber installed today. Service is very fast and smooth. Highly recommend. Great installing team in my area (Sam and Keayon) who actually troubleshot a couple issues with me to switch over my existing wifi setup. The whole experience was an actual pleasure. Faster internet, for cheaper, and an infinitely better experience than my only other option previously...
Whit B.
The installers were completely professional, prompt (extremely prompt, like pulled up when the clock struck 1, I wasn't given a 5 hour window like others do, I had an actual appointment), and courteous. They provided thorough explanation of exactly what they were going to do, took far less time than expected, were much less intrusive than their competitors and despite there being a brief interruption of service while they were installing, they waited until I had full service before leaving. When they were leaving I discovered that there was a whole fleet of their little vans up and down my street attending to the interruption in service issue only minutes after it was discovered. They were in no hurry, and extremely patient with me while I dealt with a little technical issue of my own. This, so far, is a level of service that has become extremely rare in this industry and I have grown to forget existed. The service itself has been flawless, fast, everything is immediate. I've never had internet this fast. Super impressed!
Dylan H.
Sam and Keyon came today and completed the home install for IQ fiber. Can’t say enough good things about them. Install was quick and easy. Internet has never been this fast?
Douglas G.
Eric Latour and the gentleman working with him couldn’t have been more efficient and competent. I really appreciated their patience in helping me get started with getting my Fire Stick set up and my apps loaded on the TV. I would have been helpless without them!
Penny U.
The IQ Fiber Field Team went above and beyond with friendly customer service! Thank you for a wayyy faster internet connection! Special thanks to Chris Bonneval who did the installation!
Colin C.
Daniel was on time, polite, accommodating, patient and did an all around good job of installing our IQ Fiber.
Judy D.
Daniel and team did a great job! He was really helpful, knowledgeable, and delightful to work with.
Ellen G.
Very happy with IQ Fiber, product and customer service. Refreshing change from other internet providers. Thank you!
Anonymous
Our installer Daniel Sobieszek did a fantastic job and the internet speed is much faster at a lower expense & less equipment.
Steve P.
Very pleased with the performance of the service after a few days. I can walk around the house without dropping wifi at any point. A major reason for this and differentiator versus the cable options was the installation service done by Daniel Sobieszek. Daniel was very driven to get the lines, modem, and extenders in place to result in a solid signal throughout our house. Really impressed!
Mike W.
Keayon did an amazing job with my install! Also, Brook and Tim went above and beyond to fix any construction issues with my cable installation. Fantastic experience ?
Tim M.
Very pleased so far especially with the customer service! They have spent hours at our home ensuring we have the best connection. Daniel Sobiezek was especially helpful, he should be recognized!
Ashley T.
Daniel Sobieszek and Matt were quick clean and efficient. Daniel went over the administrative app with me until I was comfortable, and then made sure that I was completely satisfied with the coverage, and service before leaving.
William B.
I have been so happy with my new Wi-Fi from IQ Fiber. It is so much faster and more dependable than my old service. I am able to stream video games on cloud with absolutely no lag. I have awesome service everywhere in my home with no dead spots. In addition to the super fast Internet, Caleb and Fernando were super respectful and installed my Internet and didn’t leave a trace inside or outside my home. They both went out of their way to explain everything to me and keep me in the loop. I love my IQ Fiber internet!
Genna C.
Caleb and Sam were beyond nice. They went above and beyond by covering the old internet hole outside. Caleb explained everything very professionally and was patient for me to catch up. Very nice guys. Thank you so much. Also IQ Fiber thanks so much for the amazing gift of the two glass set. They are very nice. Thanks again Caleb and Sam and IQ Fiber
Pamela P.
So far, so good with Fiber IQ! The customer service is exceptional from the sales team to the installers…. a stark comparison to the giant companies that only value prospects and not customers. At last! With no subscriptions/contracts, Fiber IQ has incentive to continue this customer service model.
Sarah T.
Most efficient and friendly install ever! WiFi is working perfectly! Thank you to Matt Normile, technician, and IQ Fiber.
Cheryl P.
Had a great experience so far. Our internet was just installed a week ago now. Calling to schedule was great and informative. The install process went very smooth and our installer Sam was super nice and really helpful. They offered a free Mesh extender since there were areas in our house not getting great Wi-Fi. Having no contract, equipment fee, and a flat fee is why we decided to switch. $65 for 250mbps is a great deal
Dennis E.
Awesome from start to finish! Great interaction with staff, great price, great internet speeds I can count on!
Shaun H.
IQ Fiber was installed in our home yesterday by Daniel. He was efficient, polite, and considerate. He included me in decisions re equipment placement and asked before drilling small holes for wires. He made it easy for me (I’m not a techy person) and even helped me connect a land line and a Google Chromecast. I am very pleased with the product and Daniel’s work.
Jan Duncan
We’d love to hear about your experience with IQ Fiber! Feel free to leave us a review on Google.
For situations requiring immediate attention, call 904-289-1000.
The internet is the heartbeat of the modern home. We’ve come to rely on it for work, education, entertainment, and shopping. Fiber is the best solution to provide internet because it is:
Symmetrical speeds are when upload and download speeds are equal. Older mediums like cable and DSL are asymmetrical, meaning you aren’t able to upload data as quickly as you can download it. When your speeds are symmetrical it means video calls work better, video games play faster, and your photos upload in an instant.
The conduit we’re laying in your area contains fiber strands that will lead directly into your home. Each strand contains glass that refracts pulses of light, which is how data is sent to and from the devices in your home. This is much faster than traditional methods of sending data through electricity using copper wire.
5G is a form of wireless broadband delivered using nearby cell towers while fiber-optic internet is connected directly to your home. FTTH (fiber to the home) connections provide dedicated bandwidth while a 5G shares bandwidth with your neighbors. Though 5G wireless is great for mobile devices when you aren’t home, fiber-optic is much faster and more reliable to use for the many connected devices within your home.
Yes. In most cases you will be able to keep your existing services. However, once you move to our services, you’ll have enough speed and bandwidth to manage all your services over the internet.
It’s also easy to move to a voice-over-internet-protocol (VOIP) service like Google Voice or Vonage where you can keep your phone number. You always have the option to remove your home phone altogether in favor of using your cell exclusively instead. Most national security monitoring companies offer “cut the cable cord” services with faster response times than a landline can offer.
Read more on cutting the cable cord here: