IQ Fiber Smart Center

We’re Here to Help

Welcome to our IQ Fiber Smart Center, your go-to destination for all things IQ Fiber! Whether you’re looking to grasp the fundamentals, troubleshoot an issue, or find answers to the commonly asked questions, you’re in the right place. Our goal is to provide you with the tools to make the most of your fiber-optic-internet.

Construction and Installation

There is a lot of planning and work that goes into the building of our 100% fiber-optic network. We are here to give you the run down on how we bring fiber directly to your home.

The Construction Process

At IQ Fiber, our construction process consists of three steps: Design, Construction, and Splicing. Each step has been carefully crafted to deliver a seamless network experience to your neighborhood.

Step 1: Design

In the Design phase, we work closely with local authorities to create a customized plan for every neighborhood. Our goal is to connect your community while minimizing any damage or disruption to your neighborhood. We work diligently to locate vital infrastructure such as gas, electric, and water lines. We also work to locate and avoid sprinkler systems and invisible dog fences. Most of our infrastructure is installed underground. This not only protects the fiber-optic cables from weather damage but also enables us to discreetly conceal equipment, minimizing any disruption to your neighborhood. Additionally, we provide advance notice to each home before we break ground, to ensure transparency and keep you informed throughout the process.

Step 2: Construction

From start to finish, our top priority is minimizing damage to your home and neighborhood. We work within the utility easement and public right-of-way to install underground conduit and access vaults. Any cut sod will be prepped and placed on tarps for easy installation. You can expect to see flags and bright paint indicating existing infrastructure. You’ll also notice our IQ Fiber construction workers, trucks, and additional signage. We’ll notify you when construction is about to commence and you can expect to see updates via email, direct mail, and on our website. If you have any concerns, please report them to our team or reach out to your neighborhood’s designated construction coordinator for a prompt resolution.

Step 3: Splicing

Once the underground conduit and access vaults are in place, our construction teams install the fiber-optic cables and connect them to form a seamless network. Thorough testing ensures that the network meets our high standards of speed and reliability. While there may be less visible construction activity after splicing, rest assured that significant work is happening behind the scenes. A two-week testing period follows to ensure the network’s readiness for optimal performance.

Our carefully developed three-step process aims to connect your neighborhood with minimal interruption. We strive to leave your community as close to its original state as possible, with the added benefit of the fastest upload and download speeds! To learn more about the construction process or to submit a question, please go to our construction page.

picture depicting a home before and after construction

The Installation Process

Pre-Installation

Prior to your installation appointment, our crew will pull fiber from the public right-of-way to the side of your home. We strategically attach a small NID (Network Interface Device) box (measuring 4.5″x7″) to the side of your home according to our network design. This placement, typically 2′-3′ off the ground, is carefully chosen to optimize your connectivity. Our drop team will ensure that the wiring is buried immediately to avoid any unsightly wires on your lawn for extended periods of time.

This process can occur anytime between the moment you place your order and your scheduled installation day. No need to be at home during this phase but our crews will knock on your door when they arrive.

In-Home Installation Appointment

Once your installation is scheduled, you will receive an email confirmation. Please note that your appointment time indicates the arrival window of your technician, and the process will take approximately 90 minutes.

You can expect to receive a phone call from our team when they are on their way (~30 minutes prior to arrival). Please make sure that:

  • An adult over the age of 18 is present for the entirety of the installation
  • Any pets are secured during the appointment
  • Gates or points of entry are open

During your in-home installation, our expert crew will take a comprehensive look at your home layout as well as your internet habits. This analysis helps to determine the best equipment and its location to deliver you the best whole-home WiFi experience tailored to your needs. They will carefully connect the fiber-optic cable from the exterior NID directly into your home. Next, they will place your gateway and connect you to our 100% fiber-optic network.

Once your installation is complete, our technician will help you download the IQ Fiber Smart WiFi app onto your smartphone. This user-friendly app empowers you to manage your internet service and all your connected devices with ease, putting you in control of your network.

After making sure that your connection is up and running as expected, we promise to leave your home just as pristine as when we arrived. Your installation technician is there to answer any questions that you may have. Our goal is to create not just a smooth installation experience but also a positive one.

Managed WiFi

We’re committed to providing you with the fastest and most reliable service from the very beginning. Here’s how we make it happen:

  • Personalized Whole Home Analysis: Before we begin your installation, our team takes a close look at your home. We want to make sure we provide you with the best possible internet experience. From the initial network design to the setup of the NID, gateway, app, and everything that follows, our goal is to create whole-home Wi-Fi that’s catered to your individual needs.
  • Cutting-Edge Equipment and IQ Fiber Smart App: Inside you’ll find hardware equipped with WiFi 6E technology. This top-of-the-line equipment allows you to enjoy seamless whole-home WiFi for all your devices. You’ll also gain access to our IQ Fiber Smart WiFi app. This powerful and intuitive tool allows you to manage your Wi-Fi system, enhance security, set parental controls, and keep an eye on all your connected devices.
  • Speed Testing: At IQ Fiber, testing is a big part of what we do. We conduct tests before lighting up the network in your area, and again after placing the NID and gateway during your installation. We’ll also walk you through the process of connecting to your IQ Fiber app so you can personally test and keep an eye on your speeds. But it doesn’t stop there, our team proactively monitors your network status and will notify you with any service updates or outages. We’re all about transparency and making sure you’re getting what you expect.
  • Local Customer Service: If you ever run into any issues, you can count on us to resolve them with no additional charges. Your satisfaction is our utmost priority. Whether you have a question or are experiencing a problem, our local customer support team will be here to assist you promptly and effectively.

From connecting you to our fiber-optic network to providing convenient app management and responsive customer support, our mission is to make your experience stress-free. With IQ Fiber, you’ll never have to settle for subpar internet, hidden fees and contracts, or automated customer service bots again.

Smart WiFi App Management

The IQ Fiber Smart WiFi App is installed on your phone during your installation appointment. The installation technician will get you set up and show you how to use it, but we’ve included everything you need to know here as well. Read on to learn more about navigating in the app, features, and settings.

How to Navigate the App

The Smart WiFi app has 6 main sections: Home, My Network, Things, People, Places, and Settings. Let’s go through each one:

Home

This section helps you to navigate throughout the app. You can get to each area by either selecting the option on the home screen or in the navigation bar at the bottom of the screen.

My Network

In the My Network section, you can:

  • View IQ Fiber network connection, login information, and network status at a glance.
  • Complete a bandwidth test to see just how fast your speeds are!
  • View the Network Map to see which devices are connected to each piece of WiFi equipment in your home.
  • View data usage for each connected device in your home (even though we don’t limit your data usage, this is still good to know!)

Things

In the Things section, you can:

  • See which devices are connected to your network.
  • View detailed data usage for each connected device.
  • Disconnect or reconnect any device from your network at any time.

People

In the People section, you can:

  • Assign devices to different members of your household.
  • Disconnect or reconnect all devices associated to a single person at any time.
  • Limit internet use for any person to specific hours of the day.

Places

In the Places section, you can:

  • Assign devices to different locations/rooms around your home.
  • Disconnect or reconnect any device associated to a place.

Settings

In the Settings section, you can:

  • Create admin access for other members of your household.
  • Update the account name and/or SSID (WiFi) name.
  • Change your login email address and/or password. You can also create a passcode PIN in lieu of a password.
  • Reset your WiFi password.
  • Manage push notifications to your phone.

Completing Common Actions in the App

In this section, we’ll discuss actions you can complete within the Smart WiFi app to manage your account and update settings.

Update Your Network Information

  1. Within the Smart WiFi app, tap the My Network section to see every network in your account.
  2. Tap on the network you’d like to view or edit, then Edit in the top right corner.
  3. Update the network name, WiFi password, or security type* associated with the network.
  4. Tap Save to submit these changes.

*Security Type is the protocol used to protect your WiFi network. We recommend using WPA2-WPA3-Personal for optimal speed and bandwidth on compatible devices. If your network isn’t already using WPA2-WPA3-Personal, you can update it in this section of the app. Please note:

  • Updating the Security Type setting may disconnect some devices from your network.
  • Some older devices may not reconnect using the WPA2-WPA3-Personal setting because they are not compatible. In this case, we recommend you use the WPA2-Personal setting. 

Update Your User Profile Information

  1. Within the Smart WiFi app, tap the gear icon in the lower right corner of your screen to access the Settings section. 
  2. Tap Account and Admins, then Edit in the top right corner. 
  3. Update your name, email, and app password.You can also tap on the photo icon to add a profile photo. 
  4. Tap Save to submit these changes.

Set Up a Guest Network

A guest network is an “open” version of your internet service. It can be used by anyone, but excludes access to connected devices and security settings. This is a great way to provide internet access to your guests while keeping your network secure. Here’s how to set one up using the IQ Fiber Smart WiFi App: 

  1. Within the Smart WiFi app, tap on My Network. 
  2. Tap on the plus sign icon in the top right corner of your screen and select Add Network. 
  3. Under “Wireless Network Type” tap Select Type, then Guest. 
  4. Type a Network Name (guestwifi” or “guestnetwork” for example). 
  5. Under Security Type, select WPA2-WPA3-Personal from the dropdown. 
  6. Set a WiFi password. 
  7. Leave the Isolation setting to Enabled (this is how it’s set by default). This will keep your network secure no matter who is using the guest network. 
  8. By default, the network will be set up to stay active indefinitely. You can change this setting so it’s only active at certain times by tapping Custom under the Duration section. From here, select the preferred start and end times. 
  9. Tap Save in the top right corner of the screen to submit your changes.

Share Network Logins with a Guest

  1. Within the Smart WiFi app, tap on My Network. 
  2. Tap on the network you’d like to share to open the network details, then tap the Share Network button. 
  3. Your guest can scan the QR code* directly from your phone if they are standing next to you. Otherwise, select the Share via Text button and choose the correct contact from your phone.  
  4. Once the contact is selected, a text message preview will open on your screen. This text will share the QR code and login information with your contact. All you have to do is send the text! 

*If you aren’t sure how to use a QR code, no worries! Here’s how:

  1. Start by opening the camera app on your phone.
  2. Move your phone over the QR code as if you were going to take a picture of it. You’ll see a small yellow bubble of text appear next to the QR code – tap on it.
  3. This will take you to the website link associated with that QR code!  

Create & Manage Parental Controls

Parents often want to limit their kids’ access to the internet for a variety of reasons. The Smart WiFi app offers two methods to limit screentime in your house – by person or by place.  

Set Parental Controls by Person

This is best for limiting internet use on devices only being used by a single person. For example: Disable internet access for all of your daughter’s devices after 10pm. Here’s how to do it:

  1. Within the Smart WiFi app, tap on People. 
  2. Tap the plus sign icon in the top right corner of the screen to add a new person. Type in the person’s name, then select from the list of devices which ones belong to that person. Tap Save in the top right corner of the screen. 
  3. You’ll now see the new “Person” you’ve created. You can quickly turn the connection on or off for all of this person’s devices from this screen. To set more custom controls, tap on the arrow to the right of their name. 
  4. Tap on Time Limits and select from the dropdown the type of limit you wish to set. “Everyday” will recur at the same time every day, and “Custom” allows you to set different times for different days. 
  5. Tap Save in the top right corner of the screen to submit your changes.

Set Parental Controls by Place

This is best for limiting screentime by a specific room or area of your house. For example: Disable streaming to the TV in the game room. Here’s how to do it:

  1. Within the Smart WiFi app, tap on Places. 
  2. Tap the plus sign icon in the top right corner of the screen to add a new place. Type in the place’s name, then select from the list of devices located in that place. Tap Save in the top right corner of the screen. 
  3. You’ll now see the new “Placeyou’ve created.  
  4. From here, you’ll see a list of devices for each “Place” you create. You can turn WiFi on or off to any devices listed in each place. 

Run a Bandwidth (Speed) Test

It’s good to check the speeds available in your home from time to time to make sure everything is running as expected. Here’s how to run a test right from the IQ Fiber Smart WiFi app: 

  1. Within the Smart WiFi app, tap on My Network. 
  2. Tap on the Bandwidth Test icon towards the bottom of the screen, then tap the Run Test button. 
  3. Once the test is completed, you’ll see results for each piece of equipment connected to your network. Please note: these are the speeds coming from your WiFi equipment and are not necessarily what you’ll see on each connected device. To learn more about expected speeds for specific devices, you can give us a call at 904-289-1000.
  4. Learn more about how to interpret your speed test results here. 

HOAs, Apartments, and Condos

IQ Fiber doesn't just service single family homes. If you live in a private community, apartment, or condo, we've got you covered!

Get IQ Fiber in Your Community

IQ Fiber provides high-speed, fiber-optic internet to single-family homes including private and gated communities, condos, and apartments. HOA communities and apartment/condo buildings require additional permission to build out our network. At IQ Fiber, we understand the unique needs of private communities and the importance of having a choice for reliable internet connectivity. That is why we have a dedicated team to help bring IQ Fiber to your neighborhood.

IQ Fiber provides a fast, reliable connection for both upload and download speeds! This new infrastructure will increase the value of your home, at no cost to you or your community leaders. We incur the cost of construction. Our flexible plans include a Stress-Free Guarantee with no hidden fees, data caps, or contracts! IQ Fiber provides choice in your neighborhood. If you choose, you can keep your current provider, there is no obligation to sign up.

graphic of an apartment building

What we offer:

  • 100% fiber-optic internet with the fastest upload and download speeds regardless of how many devices are connected
  • 4 simple plans that range from 250 Mbps to 5 Gig with the latest WiFi 6E equipment, each plan includes whole home WiFi and our IQ Fiber Smart Home App to manage it
  • No installation fees, equipment fees, overage fees, or contracts – the price you see is the price you pay!
  • A local customer service team – stop wasting time with automated call systems and contracted customer support agents

So, what does the process look like?

  1. Schedule a Site Survey:
    • We will connect with our engineering team to schedule a site survey. This survey will help us build a scope of work tailored to your community’s specific needs.
  2. Meet with Community Leaders:
    • Once the site survey is completed, we’ll arrange a meeting with our dedicated IQ Fiber Communities team. During this meeting, we will provide a construction plan to your community leaders to review and approve.
  3. Approve our Right of Entry (ROE):
    • The ROE agreement allows IQ Fiber to build our network throughout your property. After approving the construction plans, your community leaders will sign the Right of Entry (ROE), granting IQ Fiber permission to deploy our network on the property at our sole expense!
  4. Accessing The Network
    • Once we have obtained the ROE, we will build the network in your neighborhood. See the Construction section of our Resource Page for more information on this process.
    • After the construction is complete, residents have the option to contact us and set up IQ Fiber service, or if they choose, they can continue using their current provider!

Take the Next Step

Ready to transform your community’s internet experience with IQ Fiber? Here’s what you can do next:

  • Inquiry Form: Fill out our inquiry form to express your interest and provide us with some basic information about your community. You can find the form here.
  • Contact IQ Fiber: If you want to learn more or have any questions, reach out to us at communities@iqfiber.com, or use the inquiry form mentioned above. We guarantee a response within 24 hours.

Experience the benefits of IQ Fiber’s high-speed fiber-optic internet in your private community. We offer a Stress-Free Guarantee, no hidden fees, contracts, or data caps. Contact us today and let’s connect your community to a smarter internet choice!

Online Services

Want to give your home a smarter IQ? With streaming to phone services and all things in between, it can be a lot to setup and manage. Our expert team is committed to providing you with the resources you need to be successful!

Taking Your Home Phone Online

Is it possible to keep your home phone but still upgrade your home to IQ Fiber’s fiber-optic internet? Absolutely! We’re committed to providing you with cutting-edge internet that suits your needs. We understand that your home phone is important to maintain. Rest assured – you can continue to enjoy this convenience even if you choose not to rely on a traditional provider.

How Internet-Based Home Phones Work

Internet-based phone services, also known as VoIP (Voice over Internet Protocol), offer an impressive way to communicate. When you make a call, your voice transforms into digital data. Instead of using traditional phone lines, this digital voice data travels through the internet, much like sending an email or a message on social media.

When this data reaches the person you’re calling, it’s transformed back into sound that they can hear, just like a typical phone call. This process allows for a two-way conversation where both you and the person you’re calling can talk and listen at the same time, just as you would in a normal phone conversation.

To use internet-based phone services, you’ll need a reliable internet connection. This is the key to ensuring your calls are consistently crystal clear. You have the flexibility to use various devices, whether it’s your original home phone with a special adapter or a sophisticated VoIP phone.

The Benefits

Flexibility and Freedom:

Enjoy the convenience of placing your equipment anywhere in your home for optimal signal strength and personal convenience. You can also make calls from anywhere you have an internet connection, making it perfect for travelers.

Savings and Value:
Often, VoIP calls are cheaper than traditional phone calls, especially for long-distance or international conversations. They also come with features like voicemail, call forwarding, and video calls.

Keep Your Home Phone Number:
Most VoIP providers allow you to port (transfer) your existing phone number to their service.

Are There Any Downsides?

The quality of your call depends on your internet connection. A stable, high-speed connection (like fiber-optic internet) will generally provide excellent call quality. However, if your internet is slow or unreliable, you may experience some issues. This also means that your phone service may be affected if your internet goes down. Having a fast and reliable internet connection is vital with VoIP services.

Exploring Home Phone Services

There are numerous providers to choose from when transitioning your home phone service to an online platform, including RingCentral, Vonage, and Nextiva. However, we recommend Ooma because they are reliable, cost-efficient, and you can source their product locally!

Ooma offers a range of units such as the Ooma Telo Air, Ooma Telo Air 2, and original Ooma Telo device. These are compact black boxes that seamlessly connect to your existing home phone. Once linked to the internet, your home phone’s base unit communicates with the Ooma equipment, effectively transforming it into a conventional cordless telephone. After the initial equipment purchase, you can expect to pay an estimated $4 – $9 each month for their service.

Ooma, among other providers, presents an excellent option to maintain your home phone with IQ Fiber while enjoying significant cost savings!

Additional Support

Didn't find what you are looking for? Our local support team is here to help!

How to Contact Support

Our dedicated team is here to assist you every step of the way. Whether you have questions, need assistance, or want to report an issue, we’re just a call or click away.

  • Local Customer Service Team: You can reach our local customer service team by calling 904-289-1000. They are available to provide personalized support and address any questions you may have.
  • Live Chat: Visit our website at iqfiber.com and find the “Live Chat” feature located in the lower right corner of the page. Our knowledgeable local representatives are ready to chat with you in real-time and provide immediate assistance.
  • Media Inquiries: IQ Fiber welcomes news media inquiries and works to quickly respond to journalists. Reporters, editors, writers, and journalists please contact Maria Coppola, APR, CPRC at 904-312-3321 or maria@coppolapr.com.
  • Construction Inquiries: For any inquiries related to our construction process, please visit the Construction page on our website. There, you’ll find a convenient form where you can submit your questions or concerns. Our construction team will respond promptly to address your inquiries.

For direct communication with our construction coordinators, you can also find their contact numbers listed below:

Build Area Construction Coordinators Phone Number
Fernandina Beach and North Jax Jesse Sway 904-776-6493
The Beaches Elyse Goode 904-832-5114
San Marco, Mandarin, and Orange Park Fernando Barraza 904-776-0387
Del Webb Emilee McLavish 904-676-1544
Gainesville Jeff White 904-738-2116

We’re here to help! At IQ Fiber, we are committed to providing exceptional customer service and support. If you have any questions or need assistance, please don’t hesitate to reach out to us.

Frequently Asked Questions

The internet is the heartbeat of the modern home. We’ve come to rely on it for work, education, entertainment, and shopping. Fiber is the best solution to provide internet because it is:

  • Fast — 1000 mbps (1G) of speed with fiber internet is about 20 times faster than standard cable. Your time is valuable, so don’t waste it waiting for your internet to load!
  • Reliable — IQ Fiber provides dedicated bandwidth directly to your home, so your speeds don’t dip during peak traffic hours or as more neighbors join the Fiberhood.
  • Symmetrical — Only fiber has symmetrical upload and download speeds so no matter what you’re doing, you can get it done quickly.
  • Future-Proof — Fiber cables are more lightweight, durable, and resilient than copper. Its bandwidth capacity far exceeds what any home requires, so we’ll grow with you as technology changes in the future.
  • Sustainable — Traditional cable uses about 12 times more energy than fiber. It generates less heat and is made from more sustainable materials.

IQ Fiber specializes in fiber-optic internet that delivers streaming services to your home at lightning-fast speeds. We don’t sell TV or video packages like what you see from cable companies because our customers get more for less money when they switch to streaming.

It’s a common misconception that you lose TV, video, and landline phone services when you cut the cable cord. By de-bundling all of these services from your cable provider, you can get more of the channels you actually watch and save money too! We recommend that when you sign up for IQ Fiber, you start using a streaming service that includes live TV options to replace your current cable package. Learn more about streaming services on our blog, or you can call us at 904-289-1000 and we’ll walk  you through some popular options like YouTube TV or Hulu + Live TV.

Symmetrical speeds are when upload and download speeds are equal. Older mediums like cable and DSL are asymmetrical, meaning you aren’t able to upload data as quickly as you can download it. When your speeds are symmetrical it means video calls work better, video games play faster, and your photos upload in an instant.

The conduit we’re laying in your area contains fiber strands that will lead directly into your home. Each strand contains glass that refracts pulses of light, which is how data is sent to and from the devices in your home. This is much faster than traditional methods of sending data through electricity using copper wire.

First thing’s first – 5 Gig is different (and better) than 5G. “5G” is simply the name of a radio frequency used for wireless internet and is not an indication of speed. 5 Gig (short for 5 Gigabit) is a measure of how much speed you’ll get with a wired connection to IQ Fiber’s 100% fiber-optic network. 5 Gig is equal to 5,000 Megabits, which is the fastest residential speed available in most areas of North Florida.

So, how fast is 5 Gig exactly? For reference, streaming a 4k movie takes about 25 megabits per second of bandwidth. With 5 Gig internet, you could stream 200 4k movies at the same time with no lag! Stream, game, work from home, and connect as many household devices as you can imagine without any buffering. Homes are only becoming more connected over time, which is why faster internet is always better.

 

 

 

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