We’re Here to Help
Welcome to our IQ Fiber Smart Center, your go-to destination for all things IQ Fiber! Whether you’re looking to grasp the fundamentals, troubleshoot an issue, or find answers to the commonly asked questions, you’re in the right place. Our goal is to provide you with the tools to make the most of your fiber-optic-internet.
Construction and Installation
There is a lot of planning and work that goes into the building of our 100% fiber-optic network. We are here to give you the run down on how we bring fiber directly to your home.
The Construction Process
At IQ Fiber, our construction process consists of three steps: Design, Construction, and Splicing. Each step has been carefully crafted to deliver a seamless network experience to your neighborhood.
Step 1: Design
In the Design phase, we work closely with local authorities to create a customized plan for every neighborhood. Our goal is to connect your community while minimizing any damage or disruption to your neighborhood. We work diligently to locate vital infrastructure such as gas, electric, and water lines. We also work to locate and avoid sprinkler systems and invisible dog fences. Most of our infrastructure is installed underground. This not only protects the fiber-optic cables from weather damage but also enables us to discreetly conceal equipment, minimizing any disruption to your neighborhood. Additionally, we provide advance notice to each home before we break ground, to ensure transparency and keep you informed throughout the process.
Step 2: Construction
From start to finish, our top priority is minimizing damage to your home and neighborhood. We work within the utility easement and public right-of-way to install underground conduit and access vaults. Any cut sod will be prepped and placed on tarps for easy installation. You can expect to see flags and bright paint indicating existing infrastructure. You’ll also notice our IQ Fiber construction workers, trucks, and additional signage. We’ll notify you when construction is about to commence and you can expect to see updates via email, direct mail, and on our website. If you have any concerns, please report them to our team or reach out to your neighborhood’s designated construction coordinator for a prompt resolution.
Step 3: Splicing
Once the underground conduit and access vaults are in place, our construction teams install the fiber-optic cables and connect them to form a seamless network. Thorough testing ensures that the network meets our high standards of speed and reliability. While there may be less visible construction activity after splicing, rest assured that significant work is happening behind the scenes. A two-week testing period follows to ensure the network’s readiness for optimal performance.
Our carefully developed three-step process aims to connect your neighborhood with minimal interruption. We strive to leave your community as close to its original state as possible, with the added benefit of the fastest upload and download speeds! To learn more about the construction process or to submit a question, please go to our construction page.
The Installation Process
Pre-Installation
Prior to your installation appointment, our crew will pull fiber from the public right-of-way to the side of your home. We strategically attach a small NID (Network Interface Device) box (measuring 4.5″x7″) to the side of your home according to our network design. This placement, typically 2′-3′ off the ground, is carefully chosen to optimize your connectivity. Our drop team will ensure that the wiring is buried immediately to avoid any unsightly wires on your lawn for extended periods of time.
This process can occur anytime between the moment you place your order and your scheduled installation day. No need to be at home during this phase but our crews will knock on your door when they arrive.
In-Home Installation Appointment
Once your installation is scheduled, you will receive an email confirmation. Please note that your appointment time indicates the arrival window of your technician, and the process will take approximately 90 minutes.
You can expect to receive a phone call from our team when they are on their way (~30 minutes prior to arrival). Please make sure that:
- An adult over the age of 18 is present for the entirety of the installation
- Any pets are secured during the appointment
- Gates or points of entry are open
During your in-home installation, our expert crew will take a comprehensive look at your home layout as well as your internet habits. This analysis helps to determine the best equipment and its location to deliver you the best whole-home WiFi experience tailored to your needs. They will carefully connect the fiber-optic cable from the exterior NID directly into your home. Next, they will place your gateway and connect you to our 100% fiber-optic network.
Once your installation is complete, our technician will help you download the IQ Fiber Smart WiFi app onto your smartphone. This user-friendly app empowers you to manage your internet service and all your connected devices with ease, putting you in control of your network.
After making sure that your connection is up and running as expected, we promise to leave your home just as pristine as when we arrived. Your installation technician is there to answer any questions that you may have. Our goal is to create not just a smooth installation experience but also a positive one.
Managed WiFi
We’re committed to providing you with the fastest and most reliable service from the very beginning. Here’s how we make it happen:
- Personalized Whole Home Analysis: Before we begin your installation, our team takes a close look at your home. We want to make sure we provide you with the best possible internet experience. From the initial network design to the setup of the NID, gateway, app, and everything that follows, our goal is to create whole-home Wi-Fi that’s catered to your individual needs.
- Cutting-Edge Equipment and IQ Fiber Smart App: Inside you’ll find hardware equipped with WiFi 6E technology. This top-of-the-line equipment allows you to enjoy seamless whole-home WiFi for all your devices. You’ll also gain access to our IQ Fiber Smart WiFi app. This powerful and intuitive tool allows you to manage your Wi-Fi system, enhance security, set parental controls, and keep an eye on all your connected devices.
- Speed Testing: At IQ Fiber, testing is a big part of what we do. We conduct tests before lighting up the network in your area, and again after placing the NID and gateway during your installation. We’ll also walk you through the process of connecting to your IQ Fiber app so you can personally test and keep an eye on your speeds. But it doesn’t stop there, our team proactively monitors your network status and will notify you with any service updates or outages. We’re all about transparency and making sure you’re getting what you expect.
- Local Customer Service: If you ever run into any issues, you can count on us to resolve them with no additional charges. Your satisfaction is our utmost priority. Whether you have a question or are experiencing a problem, our local customer support team will be here to assist you promptly and effectively.
From connecting you to our fiber-optic network to providing convenient app management and responsive customer support, our mission is to make your experience stress-free. With IQ Fiber, you’ll never have to settle for subpar internet, hidden fees and contracts, or automated customer service bots again.
HOAs, Apartments, and Condos
IQ Fiber doesn't just service single family homes. If you live in a private community, apartment, or condo, we've got you covered!
Get IQ Fiber in Your Community
IQ Fiber provides high-speed, fiber-optic internet to single-family homes including private and gated communities, condos, and apartments. HOA communities and apartment/condo buildings require additional permission to build out our network. At IQ Fiber, we understand the unique needs of private communities and the importance of having a choice for reliable internet connectivity. That is why we have a dedicated team to help bring IQ Fiber to your neighborhood.
IQ Fiber provides a fast, reliable connection for both upload and download speeds! This new infrastructure will increase the value of your home, at no cost to you or your community leaders. We incur the cost of construction. Our flexible plans include a Stress-Free Guarantee with no hidden fees, data caps, or contracts! IQ Fiber provides choice in your neighborhood. If you choose, you can keep your current provider, there is no obligation to sign up.
What we offer:
- 100% fiber-optic internet with the fastest upload and download speeds regardless of how many devices are connected
- 4 simple plans that range from 250 Mbps to 5 Gig with the latest WiFi 6E equipment, each plan includes whole home WiFi and our IQ Fiber Smart Home App to manage it
- No installation fees, equipment fees, overage fees, or contracts – the price you see is the price you pay!
- A local customer service team – stop wasting time with automated call systems and contracted customer support agents
So, what does the process look like?
- Schedule a Site Survey:
- We will connect with our engineering team to schedule a site survey. This survey will help us build a scope of work tailored to your community’s specific needs.
- Meet with Community Leaders:
- Once the site survey is completed, we’ll arrange a meeting with our dedicated IQ Fiber Communities team. During this meeting, we will provide a construction plan to your community leaders to review and approve.
- Approve our Right of Entry (ROE):
- The ROE agreement allows IQ Fiber to build our network throughout your property. After approving the construction plans, your community leaders will sign the Right of Entry (ROE), granting IQ Fiber permission to deploy our network on the property at our sole expense!
- Accessing The Network
- Once we have obtained the ROE, we will build the network in your neighborhood. See the Construction section of our Resource Page for more information on this process.
- After the construction is complete, residents have the option to contact us and set up IQ Fiber service, or if they choose, they can continue using their current provider!
Take the Next Step
Ready to transform your community’s internet experience with IQ Fiber? Here’s what you can do next:
- Inquiry Form: Fill out our inquiry form to express your interest and provide us with some basic information about your community. You can find the form here.
- Contact IQ Fiber: If you want to learn more or have any questions, reach out to us at communities@iqfiber.com, or use the inquiry form mentioned above. We guarantee a response within 24 hours.
Experience the benefits of IQ Fiber’s high-speed fiber-optic internet in your private community. We offer a Stress-Free Guarantee, no hidden fees, contracts, or data caps. Contact us today and let’s connect your community to a smarter internet choice!
Online Services
Want to give your home a smarter IQ? With streaming to phone services and all things in between, it can be a lot to setup and manage. Our expert team is committed to providing you with the resources you need to be successful!
Taking Your Home Phone Online
Is it possible to keep your home phone but still upgrade your home to IQ Fiber’s fiber-optic internet? Absolutely! We’re committed to providing you with cutting-edge internet that suits your needs. We understand that your home phone is important to maintain. Rest assured – you can continue to enjoy this convenience even if you choose not to rely on a traditional provider.
How Internet-Based Home Phones Work
Internet-based phone services, also known as VoIP (Voice over Internet Protocol), offer an impressive way to communicate. When you make a call, your voice transforms into digital data. Instead of using traditional phone lines, this digital voice data travels through the internet, much like sending an email or a message on social media.
When this data reaches the person you’re calling, it’s transformed back into sound that they can hear, just like a typical phone call. This process allows for a two-way conversation where both you and the person you’re calling can talk and listen at the same time, just as you would in a normal phone conversation.
To use internet-based phone services, you’ll need a reliable internet connection. This is the key to ensuring your calls are consistently crystal clear. You have the flexibility to use various devices, whether it’s your original home phone with a special adapter or a sophisticated VoIP phone.
The Benefits
Flexibility and Freedom:
Enjoy the convenience of placing your equipment anywhere in your home for optimal signal strength and personal convenience. You can also make calls from anywhere you have an internet connection, making it perfect for travelers.
Savings and Value:
Often, VoIP calls are cheaper than traditional phone calls, especially for long-distance or international conversations. They also come with features like voicemail, call forwarding, and video calls.
Keep Your Home Phone Number:
Most VoIP providers allow you to port (transfer) your existing phone number to their service.
Are There Any Downsides?
The quality of your call depends on your internet connection. A stable, high-speed connection (like fiber-optic internet) will generally provide excellent call quality. However, if your internet is slow or unreliable, you may experience some issues. This also means that your phone service may be affected if your internet goes down. Having a fast and reliable internet connection is vital with VoIP services.
Exploring Home Phone Services
There are numerous providers to choose from when transitioning your home phone service to an online platform, including RingCentral, Vonage, and Nextiva. However, we recommend Ooma because they are reliable, cost-efficient, and you can source their product locally!
Ooma offers a range of units such as the Ooma Telo Air, Ooma Telo Air 2, and original Ooma Telo device. These are compact black boxes that seamlessly connect to your existing home phone. Once linked to the internet, your home phone’s base unit communicates with the Ooma equipment, effectively transforming it into a conventional cordless telephone. After the initial equipment purchase, you can expect to pay an estimated $4 – $9 each month for their service.
Ooma, among other providers, presents an excellent option to maintain your home phone with IQ Fiber while enjoying significant cost savings!
Additional Support
Didn't find what you are looking for? Our local support team is here to help!
How to Contact Support
Our dedicated team is here to assist you every step of the way. Whether you have questions, need assistance, or want to report an issue, we’re just a call or click away.
- Local Customer Service Team: You can reach our local customer service team by calling 904-289-1000. They are available to provide personalized support and address any questions you may have.
- Live Chat: Visit our website at iqfiber.com and find the “Live Chat” feature located in the lower right corner of the page. Our knowledgeable local representatives are ready to chat with you in real-time and provide immediate assistance.
- Media Inquiries: IQ Fiber welcomes news media inquiries and works to quickly respond to journalists. Reporters, editors, writers, and journalists please contact Maria Coppola, APR, CPRC at 904-312-3321 or maria@coppolapr.com.
- Construction Inquiries: For any inquiries related to our construction process, please visit the Construction page on our website. There, you’ll find a convenient form where you can submit your questions or concerns. Our construction team will respond promptly to address your inquiries.
For direct communication with our construction coordinators, you can also find their contact numbers listed below:
| Build Area | Construction Coordinators | Phone Number |
|---|---|---|
| Fernandina Beach and North Jax | Jesse Sway | 904-776-6493 |
| The Beaches | Elyse Goode | 904-832-5114 |
| San Marco, Mandarin, and Orange Park | Fernando Barraza | 904-776-0387 |
| Del Webb | Emilee McLavish | 904-676-1544 |
| Gainesville | Jeff White | 904-738-2116 |
We’re here to help! At IQ Fiber, we are committed to providing exceptional customer service and support. If you have any questions or need assistance, please don’t hesitate to reach out to us.