The Future is Fiber.
Each IQ Fiber plan includes the hardware required to deliver whole-home WiFi. Our WiFi 6E system is built with the latest technology so you get the fastest speeds possible to every device in your home. The IQ Fiber Smart Gateway provides:
Enjoy 100% fiber-optic coverage for every inch of your home – whether you live in a studio apartment or are sitting on several acres of property. During your installation appointment, our technicians will walk through the home to ensure you get full coverage no matter where you are. With WiFi 6E, you don’t have to worry about losing speed as more devices are connected (even in a small space). You’ll now have more bandwidth than ever before.
IQ Fiber conducts regularly scheduled maintenance to improve security, remove software bugs, and ensure the network remains reliable. We reserve a regular maintenance window nightly between 2:00 a.m. – 5:00 a.m., but this does not impact every customer or occur every night. However, you may experience a brief outage during this time. If your gateway does not reboot automatically, please unplug it, wait 5 seconds, and plug it back in. If you continue to have any issues, please contact us at 904-289-1000 and we will work to resolve your issue as quickly as possible.
For any other maintenance events or interruptions in service, we will notify you via email and Smart WiFi app push notification with as much notice as we can provide.
To bring internet directly to your home, a modem will first connect to a wide-area network (WAN). The modem connects to the router, which brings internet service to a local area network (LAN) and covers all the devices in your home using WiFi. When your home is wired for internet, you traditionally need to pay for and store both the router and modem. However, more recently they’ve been combined into one device called a gateway. IQ Fiber provides the latest gateway technology for our customers and, of course, you get it for free.
All WiFi technology uses radio frequencies that connect your devices to an internet source (like IQ Fiber). WiFi 6 and 6E are the two latest versions of WiFi, with 6E being the latest available on the market today. WiFi 6E technology is the first version to include the 6-GHz radio band, which drastically increases the amount of wireless bandwidth available in your home. This means you can connect even more devices at once, and they’ll load data faster than previous WiFi versions.
We offer a mesh WiFi network, which is a shared home network that adds coverage to every corner of your home – even outdoor living areas. Extenders work by repeating the signal from your primary router, which reduces its level of performance. They often create “extension” networks, which can cause you to lose coverage when switching from network to network as you move around in your home.
Mesh networks, in comparison, don’t use the traditional router and extender system at all. They instead act as beacons that transmit and share the primary signal throughout the area. This means you have consistent, seamless coverage blanketing your entire property. Learn more here: https://www.iqfiber.com/dead-space-comes-alive-with-mesh-wifi/
First thing’s first – 5 Gig is different (and better) than 5G. “5G” is simply the name of a radio frequency used for wireless internet and is not an indication of speed. 5 Gig (short for 5 Gigabit) is a measure of how much speed you’ll get with a wired connection to IQ Fiber’s 100% fiber-optic network. 5 Gig is equal to 5,000 Megabits, which is the fastest residential speed available in most areas of North Florida.
So, how fast is 5 Gig exactly? For reference, streaming a 4k movie takes about 25 megabits per second of bandwidth. With 5 Gig internet, you could stream 200 4k movies at the same time with no lag! Stream, game, work from home, and connect as many household devices as you can imagine without any buffering. Homes are only becoming more connected over time, which is why faster internet is always better.
There are several factors that will impact device speeds:
You can always call us at 904-289-1000 with questions or concerns about your internet speeds. IQ Fiber never charges extra for support!
For hardwired connections, there’s nothing you need to do except enjoy fiber-fast internet speeds! For wireless connections, the biggest factor for maximizing your speed is device compatibility. You’ll get better performance from newer devices with the latest WiFi technologies.
The IQ Fiber support team monitors the network and will proactively reach out if we see a way to improve your speeds. You can also call in with specific questions at any time.