Managed WiFi | IQ Fiber

We’re committed to providing you with the fastest and most reliable service from the very beginning. Here’s how we make it happen:

Personalized Whole Home Analysis: Before we begin your installation, our team takes a close look at your home. We want to make sure we provide you with the best possible internet experience. From the initial network design to the setup of the NID, gateway, app, and everything that follows, our goal is to create whole-home Wi-Fi that’s catered to your individual needs.
Cutting-Edge Equipment and WiFi Management App: Our equipment allows you to enjoy seamless whole-home WiFi for all your devices. You’ll also gain access to our WiFi Management App. This powerful and intuitive tool allows you to manage your Wi-Fi system, enhance security, set parental controls, and keep an eye on all your connected devices.
Speed Testing: At IQ Fiber, testing is a big part of what we do. We conduct tests before lighting up the network in your area, and again after placing the NID and gateway during your installation. We’ll also walk you through the process of connecting to your IQ Fiber app so you can personally test and keep an eye on your speeds. But it doesn’t stop there, our team proactively monitors your network status and will notify you with any service updates or outages. We’re all about transparency and making sure you’re getting what you expect.
Proactive Customer Service: If you ever run into any issues, you can count on us to resolve them with no additional charges. Your satisfaction is our utmost priority. Whether you have a question or are experiencing a problem, our local customer support team will be here to assist you promptly and effectively.

From connecting you to our fiber-optic network to providing convenient app management and responsive customer support, our mission is to make your experience stress-free. With IQ Fiber, you’ll never have to settle for slow internet, hidden fees, contracts, or automated customer service bots again.

Frequently Asked Questions

The internet is the heartbeat of the modern home. We’ve come to rely on it for work, education, entertainment, and shopping. Fiber is the best solution to provide internet because it is:

FAST — 1000 mbps (1G) of speed with fiber internet is about 20 times faster than standard cable. Your time is valuable, so don’t waste it waiting for your internet to load!
RELIABLE — IQ Fiber provides dedicated bandwidth directly to your home, so your speeds don’t dip during peak traffic hours or as more neighbors join the Fiberhood.
SYMMETRICAL — Only fiber has symmetrical upload and download speeds so no matter what you’re doing, you can get it done quickly.
FUTURE-PROOF — Fiber cables are more lightweight, durable, and resilient than copper. Its bandwidth capacity far exceeds what any home requires, so we’ll grow with you as technology changes in the future.
SUSTAINABLE — Traditional cable uses about 12 times more energy than fiber. It generates less heat and is made from more sustainable materials.

Symmetrical speeds are when upload and download speeds are equal. Older mediums like cable and DSL are asymmetrical, meaning you aren’t able to upload data as quickly as you can download it. When your speeds are symmetrical it means video calls work better, video games play faster, and your photos upload in an instant.

Fiber-optic networks are built to transmit data through a thin fiber glass strand using pulses of light. Because each strand is dedicated to each home, there is no sharing of bandwidth between neighbors. In addition, fiber-optic networks need very little electrical power to operate. The data is transmitted at the same speed to the home as it is away from the home with very little lag. Fiber-optic networks are the fastest and most reliable home internet technology available today.

5G is a form of wireless broadband delivered using nearby cell towers while fiber-optic internet is connected directly to your home. FTTH (fiber to the home) connections provide dedicated bandwidth while a 5G shares bandwidth with your neighbors. Though 5G wireless is great for mobile devices when you aren’t home, fiber-optic is much faster and more reliable to use for the many connected devices within your home.

Yes. In most cases you will be able to keep your existing services. However, once you move to our services, you’ll have enough speed and bandwidth to manage all your services over the internet. It’s also easy to move to a voice-over-internet-protocol (VOIP) service like Google Voice or Vonage where you can keep your phone number. You always have the option to remove your home phone altogether in favor of using your cell exclusively instead. Most national security monitoring companies offer “cut the cable cord” services with faster response times than a landline can offer.

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Dedicated Internet Access FAQs

Frequently Asked Questions

What’s so special about fiber-optic internet?

What is a symmetrical internet connection?

How does fiber-optic internet work?

How is fiber different from wireless 5G? Is it better?

Can I keep my existing TV, phone, and security services?