Dedicated Internet Access FAQs

From symmetrical speeds to guaranteed bandwidth and 24/7 monitoring, here’s a straightforward look at what IQ Fiber DIA offers and how it keeps your business fast, stable, and ready for what’s next.

What is IQ Fiber Dedicated Internet Access?

IQ Fiber Dedicated Internet Access (DIA) is a premium, enterprise-grade internet service that delivers guaranteed, symmetrical bandwidth over our all fiber-optic , non-blocking network strategy.  Every DIA circuit connects directly to IQ Fiber’s core network, which is engineered with fully redundant components and a robust capacity architecture.

Your service is provisioned for consistent, high-performance connectivity, ensuring your subscribed bandwidth is available to your organization even during peak demand. Our Network Operations Center (NOC) continuously monitors each circuit to maintain uptime, manage performance, and proactively address any service-impacting conditions.

The result is a highly reliable connection backed by strict SLAs for uptime, latency, packet loss, and repair response. It’s  ideal for mission-critical applications, cloud services, and multi-site operations.

What is IQ Fiber Dedicated Internet Access used for?

DIA is designed for businesses that rely on consistent, high-performance connectivity to keep their operations running smoothly. It’s commonly used for:

• Cloud applications and productivity tools
• VoIP and unified communications
• Secure data transfer between locations
• Virtual desktops, hosting, and remote work
• Real-time collaboration and video conferencing
• Security systems, monitoring, and IoT deployments
• Large file uploads, backups, and storage workflows

With symmetrical speeds, a non-blocking network strategy, and guaranteed performance, DIA supports environments where uptime and reliability can’t be compromised.

How do I know if Dedicated Internet Access is right for my business?

DIA is the right choice if your business:

• Depends on the cloud or SaaS platforms
• Needs guaranteed performance during peak hours
• Has 25+ users, devices, or phones online at once
• Can’t afford network slowdowns or downtime
• Runs real-time operations like POS, security, or remote monitoring
• Transfers large files or uses bandwidth-heavy applications
• Requires strict uptime and performance guarantees
• Is planning for growth or multi-site expansion

If internet interruptions impact productivity, customer experience, or revenue, DIA gives you the stability, performance, and predictability your business needs.

What does symmetrical upload and download speed mean?

Symmetrical speed means your provisioned upload and download speeds are identical. With IQ Fiber DIA, you get the same high performance in both directions, which is critical for modern business operations.

Symmetrical bandwidth ensures consistent performance for:

• Cloud applications & SaaS platforms
• VoIP and unified communications
• Video conferencing
• Large file uploads and backups
• Remote work and virtual desktop environments
• Security systems, monitoring, and IoT devices

If your business relies on sending as much data as it receives, symmetrical DIA service delivers the reliable, predictable performance you need.

Where is IQ Fiber Dedicated Internet Access available?

IQ Fiber DIA is available across select commercial areas within our growing fiber-optic network footprint. We’re continually expanding our business connectivity offerings as our all-fiber infrastructure reaches new markets.

To confirm availability for your location, you can request a quote here and an Account Executive from our commercial team will be in touch within 2 business days. We’ll evaluate serviceability and provide recommended bandwidth options for your needs.

How is IQ Fiber Dedicated Internet Access installed?

DIA installation follows a structured, professional process designed to ensure clean turn-up, reliable performance, and seamless integration with your business.

Here’s what you can expect:

1. Site Survey
   We assess your building’s fiber access points, equipment space, and network handoff requirements.
2. Fiber Construction & Preparation
   If needed, we extend fiber facilities to your suite or equipment room.
3. Circuit Provisioning
   Your DIA connection is configured on our all fiber-optic network with guaranteed bandwidth.
4. Equipment Installation
   Our technicians install and test the network equipment at the premises at no additional charge.
5. Performance Testing & Validation
   We verify throughput and redundancy before activation.
6. NOC Activation & Monitoring
   Once live, your circuit is added to our 24/7 monitoring system for proactive service assurance.

The entire process is managed by our team with clear communication at every step.

What security or network protections come with IQ Fiber DIA?

IQ Fiber DIA is built on an inherently secure, all-fiber architecture that reduces exposure to outside interference. Every DIA circuit benefits from:

• SLA backed connectivity
• Continuous performance monitoring
• Documented network events and upgrades
• Strict SLAs that ensure predictable performance

While DIA provides the foundation for a secure connection, any additional security layers—such as firewalls, SD-WAN, secure gateways, or managed security services—must be implemented and managed by the customer.

What performance guarantees come with IQ Fiber DIA?

IQ Fiber Dedicated Internet Access is backed by a strict, enterprise-grade Service Level Agreement (SLA) that ensures your connectivity performs at the highest level, every day. Our DIA SLA includes:

• Guaranteed uptime
• Latency ≤ 20 milliseconds (round-trip average)
• Packet loss ≤ 0.01%
• Mean Time to Repair (MTTR) under 4 hours

These guarantees are supported by our non-blocking network strategy, all-fiber network design, ensuring your business always receives the full bandwidth you purchase—without slowdowns, congestion, or  capacity constraints.

How does IQ Fiber monitor Dedicated Internet Access circuits?

Every DIA circuit is connected directly to IQ Fiber’s core  network and monitored around the clock by our Network Operations Center (NOC). Our monitoring strategy is designed to detect any issues early, protect circuit performance, and ensure the reliability businesses depend on.

Our monitoring process includes:

• Real-time  monitoring of circuit health and performance
• Automatic  alerts for utilization or performance issues
• Proactive capacity planning and upgrades based on usage trends
• Proactive detection of congestion, errors, and other service-impacting conditions
• N+1 redundancy monitoring across both access and core layers
• Continuous documentation of all network events, optimizations, and changes

This proactive approach ensures your connectivity remains stable, fast, and predictable—even as demand across the network grows.

Can IQ Fiber DIA scale as my business grows?

Absolutely. IQ Fiber DIA is engineered for long-term scalability so your connectivity can evolve alongside your business.

You can easily upgrade between bandwidth tiers:

• 500 Mbps
• 1 Gbps
• 5 Gbps

Our all-fiber, non-blocking network strategy supports seamless upgrades without disrupting your operations. As our business network continues to expand, we’re also preparing for next-generation  capabilities, including  Active Ethernet (AE) and higher-capacity enterprise solutions.

Whether you’re adding employees, expanding locations, increasing cloud usage, or deploying bandwidth-heavy applications, IQ Fiber DIA provides the capacity and performance headroom your business needs.

What is included in the IQ Fiber DIA Service Level Agreement (SLA)?

The IQ Fiber DIA Service Level Agreement is designed to give your business absolute clarity and confidence in the performance of your connection. Our SLA outlines measurable, enforceable guarantees across every major performance category, including:

• Uptime Guarantee
• Latency: ≤ 20 ms round-trip average
• Packet Loss: ≤ 0.01%
• Mean Time to Repair (MTTR): Under 4 hours
• Proactive Notifications: Alerts and outreach from our NOC if service-impacting conditions are detected
• Performance Transparency: Documented monitoring, event tracking, and capacity planning

These standards are backed by our non-blocking network strategy and 24/7 monitoring. Your DIA service isn’t just fast — it’s guaranteed to perform at the levels your business depends on.

What makes IQ Fiber’s network different from traditional providers?

IQ Fiber’s network is built entirely on modern, all-optical infrastructure, not legacy copper or oversubscribed coax. That means lower latency, higher throughput, and more predictable performance.

We use a non-blocking, no-oversubscription strategy, so your business always gets the full bandwidth you purchase. Our redundant core, diverse routing, and 24/7 proactive monitoring ensure reliability, while real-time capacity planning prevents congestion before it starts.

With local, attentive support and a network engineered specifically for today’s cloud-driven businesses, IQ Fiber delivers connectivity that’s faster, more reliable, and more consistent than traditional providers.

Still have questions about Dedicated Internet Access?

Our commercial team is here to help you evaluate your connectivity needs, confirm availability at your location, and recommend the right DIA solution for your organization. Fill out this form and someone from our team will be in touch within 2 business days.