The Installation Process

Pre-Installation

Prior to your installation appointment, our crew will pull fiber from the public right-of-way to the side of your home. We strategically attach a small NID (Network Interface Device) box (measuring 4.5″x7″) to the side of your home according to our network design. This placement, typically 2′-3′ off the ground, is carefully chosen to optimize your connectivity. Our drop team will ensure that the wiring is buried immediately to avoid any unsightly wires on your lawn for extended periods of time.

This process can occur anytime between the moment you place your order and your scheduled installation day. No need to be at home during this phase but our crews will knock on your door when they arrive.

In-Home Installation Appointment

Once your installation is scheduled, you will receive an email confirmation. Please note that your appointment time indicates the arrival window of your technician, and the process will take approximately 90 minutes.

You can expect to receive a phone call from our team when they are on their way (~30 minutes prior to arrival). Please make sure that:

An adult over the age of 18 is present for the entirety of the installation
Any pets are secured during the appointment
Gates or points of entry are open

During your in-home installation, our expert crew will take a comprehensive look at your home layout as well as your internet habits. This analysis helps to determine the best equipment and its location to deliver you the best whole-home WiFi experience tailored to your needs. They will carefully connect the fiber-optic cable from the exterior NID directly into your home. Next, they will place your gateway and connect you to our 100% fiber-optic network.

Once your installation is complete, our technician will help you download the WiFi Management App onto your smartphone. This user-friendly app empowers you to manage your internet service and all your connected devices with ease, putting you in control of your network.

After making sure that your connection is up and running as expected, we promise to leave your home just as pristine as when we arrived. Your installation technician is there to answer any questions that you may have. Our goal is to create not just a smooth installation experience but also a positive one.

Frequently Asked Questions

The internet is the heartbeat of the modern home. We’ve come to rely on it for work, education, entertainment, and shopping. Fiber is the best solution to provide internet because it is:

FAST — 1000 mbps (1G) of speed with fiber internet is about 20 times faster than standard cable. Your time is valuable, so don’t waste it waiting for your internet to load!
RELIABLE — IQ Fiber provides dedicated bandwidth directly to your home, so your speeds don’t dip during peak traffic hours or as more neighbors join the Fiberhood.
SYMMETRICAL — Only fiber has symmetrical upload and download speeds so no matter what you’re doing, you can get it done quickly.
FUTURE-PROOF — Fiber cables are more lightweight, durable, and resilient than copper. Its bandwidth capacity far exceeds what any home requires, so we’ll grow with you as technology changes in the future.
SUSTAINABLE — Traditional cable uses about 12 times more energy than fiber. It generates less heat and is made from more sustainable materials.

Symmetrical speeds are when upload and download speeds are equal. Older mediums like cable and DSL are asymmetrical, meaning you aren’t able to upload data as quickly as you can download it. When your speeds are symmetrical it means video calls work better, video games play faster, and your photos upload in an instant.

Fiber-optic networks are built to transmit data through a thin fiber glass strand using pulses of light. Because each strand is dedicated to each home, there is no sharing of bandwidth between neighbors. In addition, fiber-optic networks need very little electrical power to operate. The data is transmitted at the same speed to the home as it is away from the home with very little lag. Fiber-optic networks are the fastest and most reliable home internet technology available today.

5G is a form of wireless broadband delivered using nearby cell towers while fiber-optic internet is connected directly to your home. FTTH (fiber to the home) connections provide dedicated bandwidth while a 5G shares bandwidth with your neighbors. Though 5G wireless is great for mobile devices when you aren’t home, fiber-optic is much faster and more reliable to use for the many connected devices within your home.

Yes. In most cases you will be able to keep your existing services. However, once you move to our services, you’ll have enough speed and bandwidth to manage all your services over the internet. It’s also easy to move to a voice-over-internet-protocol (VOIP) service like Google Voice or Vonage where you can keep your phone number. You always have the option to remove your home phone altogether in favor of using your cell exclusively instead. Most national security monitoring companies offer “cut the cable cord” services with faster response times than a landline can offer.

Pre-Installation

In-Home Installation Appointment

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Dedicated Internet Access FAQs

Frequently Asked Questions

What’s so special about fiber-optic internet?

What is a symmetrical internet connection?

How does fiber-optic internet work?

How is fiber different from wireless 5G? Is it better?

Can I keep my existing TV, phone, and security services?