Account Management

Users can manage their streaming service subscriptions and account settings through the service’s website or app, including:

Subscription Details: View subscription plans, billing information, and renewal dates, and make changes as needed.
Payment Methods: Add, update, or remove payment methods associated with the account for billing purposes.
Account Settings: Customize account preferences and information, such as language settings, email notifications, and passwords.

Family Sharing and Profiles

Many streaming services offer family sharing features that allow multiple users to share a single account with individual profiles, including:

Multiple Profiles: Create separate profiles for each family member, allowing personalized recommendations, watchlists, and viewing history.
Parental Controls: Set age restrictions, content filters, or even PIN codes to restrict access to mature content.
Multi-device Viewing: Specify the number of devices that can stream at one time under one account, allowing family members to watch on multiple devices at the same time without needing to log someone out.

Whether you’re just starting your streaming journey, have dabbled with platforms like Netflix and Hulu, or you have cut the cable cord all together, there’s something out there for everyone. If you’re considering making the switch, our team is here to help. Don’t hesitate to reach out with any questions you may have.

Frequently Asked Questions

The internet is the heartbeat of the modern home. We’ve come to rely on it for work, education, entertainment, and shopping. Fiber is the best solution to provide internet because it is:

FAST — 1000 mbps (1G) of speed with fiber internet is about 20 times faster than standard cable. Your time is valuable, so don’t waste it waiting for your internet to load!
RELIABLE — IQ Fiber provides dedicated bandwidth directly to your home, so your speeds don’t dip during peak traffic hours or as more neighbors join the Fiberhood.
SYMMETRICAL — Only fiber has symmetrical upload and download speeds so no matter what you’re doing, you can get it done quickly.
FUTURE-PROOF — Fiber cables are more lightweight, durable, and resilient than copper. Its bandwidth capacity far exceeds what any home requires, so we’ll grow with you as technology changes in the future.
SUSTAINABLE — Traditional cable uses about 12 times more energy than fiber. It generates less heat and is made from more sustainable materials.

Symmetrical speeds are when upload and download speeds are equal. Older mediums like cable and DSL are asymmetrical, meaning you aren’t able to upload data as quickly as you can download it. When your speeds are symmetrical it means video calls work better, video games play faster, and your photos upload in an instant.

Fiber-optic networks are built to transmit data through a thin fiber glass strand using pulses of light. Because each strand is dedicated to each home, there is no sharing of bandwidth between neighbors. In addition, fiber-optic networks need very little electrical power to operate. The data is transmitted at the same speed to the home as it is away from the home with very little lag. Fiber-optic networks are the fastest and most reliable home internet technology available today.

5G is a form of wireless broadband delivered using nearby cell towers while fiber-optic internet is connected directly to your home. FTTH (fiber to the home) connections provide dedicated bandwidth while a 5G shares bandwidth with your neighbors. Though 5G wireless is great for mobile devices when you aren’t home, fiber-optic is much faster and more reliable to use for the many connected devices within your home.

Yes. In most cases you will be able to keep your existing services. However, once you move to our services, you’ll have enough speed and bandwidth to manage all your services over the internet. It’s also easy to move to a voice-over-internet-protocol (VOIP) service like Google Voice or Vonage where you can keep your phone number. You always have the option to remove your home phone altogether in favor of using your cell exclusively instead. Most national security monitoring companies offer “cut the cable cord” services with faster response times than a landline can offer.

Family Sharing and Profiles

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Dedicated Internet Access FAQs

Frequently Asked Questions

What’s so special about fiber-optic internet?

What is a symmetrical internet connection?

How does fiber-optic internet work?

How is fiber different from wireless 5G? Is it better?

Can I keep my existing TV, phone, and security services?