Break Up With Your Internet Provider in 5 Steps

Break Up with Your Internet Provider in 5 Steps

It’s time to cut ties with your underwhelming internet provider and upgrade to a service that you love. Why settle for anything less than what you deserve? Follow these five steps to say goodbye to frustration and hello to lightning-fast internet. Let’s make the switch!


1. Find a new plan 

“Good enough” is not good enough. You deserve to be happy with your internet plan. If yours isn’t cutting it, it’s time to find one that does. Pinpoint what bugs you about your current setup. Is your internet slow or unreliable? Are you tired of paying hundreds of dollars each month or waiting on hold whenever you have a question?  

It can be tempting to ignore how irritating your internet service is, but don’t wait until your next outage to take action! Start by seeing what other offers are available in your area. 

For example, at IQ Fiber, we keep it simple with four plans, all at one flat cost and no surprises. Check here to learn more and see if IQ Fiber’s fiber-optic Internet is available at your address. If not, you can sign up for our wait list, and we will email you when it becomes available! 


Things to consider: 

  • How much speed do you need? Speed matters, so figure out how much you need to fuel your online experience. You can perform a speed test to learn what speeds you’re actually getting with your current provider.
  • Define your internet habits – gaming, streaming, video calls? Most internet users will benefit from the symmetrical upload and download speeds that come with fiber-optic internet.  
  • Equipment matters too – make sure to look at what each provider offers. For example, every IQ Fiber plan includes the latest WiFi 6E equipment and a Smart WiFi App to help you manage your network. 
  • Not ready to commit long-term? Look for a contract-free option that you can cancel at any time for more flexibility. 
  • What do other people have to say about their provider? Check out those customer reviews. 
  • Watch out for hidden costs and sneaky price hikes down the road. Your internet bill shouldn’t require a translator to understand. 


Here is an example of a straightforward internet bill with IQ Fiber:

Iq Bill


2. Plan your cancellation

Before making the leap, it pays to plan your exit strategy. Take a moment to organize your thoughts and gather information. Consider the following steps:

  • Review your current contract: Check the terms and conditions of your current agreement to understand any cancellation fees or requirements. Even if you have to pay an ETF (Early Termination Fee) with your current provider, you’ll often still save money after a few months by switching to a more cost-effective provider. 
  • Gather account details: Have your account information handy, including your customer ID, account number, and any passwords or PINs associated with your account. 
  • Prepare for potential retention offers: Expect your current provider to offer some short-term retention deals. Decide in advance whether you’re open to making it work or are committed to making the switch. If you prefer to avoid those empty promises altogether, consider canceling your service in-store; this can streamline the process and save time. 


3. Set up your new service

When it comes to your internet, don’t sweat the overlap. It’s ok to try out a new provider while you still have your old one. Since most plans bill monthly, you have a grace period of up to a month to set up your new connection without having to pay another bill from your old provider.  

Once you’ve selected your desired plan, simply reach out to initiate the process. Whether you prefer to do it online, over the phone, or in person, the steps are typically straightforward. You’ll likely need to provide some basic information, such as your address and desired installation date. From there, sit back and relax as your new provider takes care of the rest. 

Although we can’t make other providers any easier to work with, with a company like IQ Fiber, transitioning to a new internet service is smoother than you might think. Our professional installers will move all your devices for you, and they don’t leave until every room in the house is connected. Have questions or concerns after your appointment? We’ll cover that too, at no cost.


4. Break up with your provider 

It’s time to pull the plug – literally. Head to their store or give them a call to initiate the breakup process. Opting for an in-person visit can make things faster and easier and spare you the frustration of automated phone systems and hold music. And remember, most relationships don’t end silently. Your old provider will most likely try to win you back with enticing promotions. But remember why you want to break up and resist the temptation – they’re just offering short-term fixes for long-term headaches. 


5. Return all equipment 

When it’s time to say goodbye, it’s important to make a clean break. Gather any modems, routers, cable boxes, or other hardware provided by your former provider. Returning these items promptly helps you to close the chapter on your previous service, avoid any hard feelings, and most importantly, any nasty equipment fees. 


Ready to break up with your provider?

Since you are reading this, we are guessing that you might be eyeing the exit. Rest assured that we’re here to introduce you to the smarter internet choice. Let’s turn the page together. Check our availability here and let’s make this breakup official.