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Dedicated Internet Access FAQs

December 1, 2025

From symmetrical speeds to guaranteed bandwidth and 24/7 monitoring, here’s a straightforward look at what…

Photo of IQ Fibers 24/7 customer support team.

Is 500 Mbps Fast Enough? How to Choose the Right Internet Speed

October 27, 2025

If you’ve been trying to decide what internet speed to get and have wondered “Is…

What Is Latency? How It Affects Your Internet Performance

August 7, 2025

You’ve got the gig speed. The sleek mesh Wi-Fi setup. The perfect work-from-home desk. So…

What Exactly Is Ping — And How Do You Fix It?

August 7, 2025

You didn’t miss. Your ping did. Let’s talk about why ping matters — especially when milliseconds…

What is Business Internet and Why Do You Need It?

June 24, 2025

When your internet lags, your business does too. Missed calls, frozen screens, delayed orders—it all…

Bandwidth Bottlenecks: How Fiber Internet Can Help

October 29, 2024

Frustrated with slow internet speeds and constant buffering? You’re not alone. In our increasingly digital…

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Why More Employers Are Requiring FTTH For Remote Workers

March 6, 2024

In the dynamic world of remote work, staying ahead of the curve isn't just a…

Cartoon image of a woman using a laptop with no WiFi signal and she is sad.

Break Up With Your Internet Provider in 5 Steps

February 14, 2024

Break Up with Your Internet Provider in 5 Steps It's time to cut ties with your…

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Introducing 5 Gig Speeds: Q&A with Ximena Rogers

October 13, 2023

Ximena (he-MEN-ah) Rogers, Director of Product Management at IQ Fiber, had a busy month! Within…

Fiber vs. Cable: Why Fiber is The Obvious Choice

July 21, 2023

With fiber-optic internet becoming available in households across the United States, more consumers than ever…

5G Internet vs Fiber-Optic Internet: Why Fiber is Better

June 2, 2023

When choosing between 5G and fiber-optic internet, there are several factors to consider. While 5G…

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Give Your Tenants Fiber Internet

August 26, 2022

Did you know that 94% of renters rank internet as an important amenity? With increasing…

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How to Run An Internet Speed Test (and Why You Should)

August 11, 2022

Internet is now the fourth utility in every home After gas, water and electricity, we all…

Frequently Asked Questions

The internet is the heartbeat of the modern home. We’ve come to rely on it for work, education, entertainment, and shopping. Fiber is the best solution to provide internet because it is:

FAST — 1000 mbps (1G) of speed with fiber internet is about 20 times faster than standard cable. Your time is valuable, so don’t waste it waiting for your internet to load!
RELIABLE — IQ Fiber provides dedicated bandwidth directly to your home, so your speeds don’t dip during peak traffic hours or as more neighbors join the Fiberhood.
SYMMETRICAL — Only fiber has symmetrical upload and download speeds so no matter what you’re doing, you can get it done quickly.
FUTURE-PROOF — Fiber cables are more lightweight, durable, and resilient than copper. Its bandwidth capacity far exceeds what any home requires, so we’ll grow with you as technology changes in the future.
SUSTAINABLE — Traditional cable uses about 12 times more energy than fiber. It generates less heat and is made from more sustainable materials.

Symmetrical speeds are when upload and download speeds are equal. Older mediums like cable and DSL are asymmetrical, meaning you aren’t able to upload data as quickly as you can download it. When your speeds are symmetrical it means video calls work better, video games play faster, and your photos upload in an instant.

Fiber-optic networks are built to transmit data through a thin fiber glass strand using pulses of light. Because each strand is dedicated to each home, there is no sharing of bandwidth between neighbors. In addition, fiber-optic networks need very little electrical power to operate. The data is transmitted at the same speed to the home as it is away from the home with very little lag. Fiber-optic networks are the fastest and most reliable home internet technology available today.

5G is a form of wireless broadband delivered using nearby cell towers while fiber-optic internet is connected directly to your home. FTTH (fiber to the home) connections provide dedicated bandwidth while a 5G shares bandwidth with your neighbors. Though 5G wireless is great for mobile devices when you aren’t home, fiber-optic is much faster and more reliable to use for the many connected devices within your home.

Yes. In most cases you will be able to keep your existing services. However, once you move to our services, you’ll have enough speed and bandwidth to manage all your services over the internet. It’s also easy to move to a voice-over-internet-protocol (VOIP) service like Google Voice or Vonage where you can keep your phone number. You always have the option to remove your home phone altogether in favor of using your cell exclusively instead. Most national security monitoring companies offer “cut the cable cord” services with faster response times than a landline can offer.

Dedicated Internet Access FAQs

Is 500 Mbps Fast Enough? How to Choose the Right Internet Speed

What Is Latency? How It Affects Your Internet Performance

What Exactly Is Ping — And How Do You Fix It?

What is Business Internet and Why Do You Need It?

Bandwidth Bottlenecks: How Fiber Internet Can Help

Why More Employers Are Requiring FTTH For Remote Workers

Break Up With Your Internet Provider in 5 Steps

Introducing 5 Gig Speeds: Q&A with Ximena Rogers

Fiber vs. Cable: Why Fiber is The Obvious Choice

5G Internet vs Fiber-Optic Internet: Why Fiber is Better

Give Your Tenants Fiber Internet

How to Run An Internet Speed Test (and Why You Should)

Frequently Asked Questions

What’s so special about fiber-optic internet?

What is a symmetrical internet connection?

How does fiber-optic internet work?

How is fiber different from wireless 5G? Is it better?

Can I keep my existing TV, phone, and security services?